Amber Jordan
Wilkesboro,NC
Summary
Dynamic Assistant Store Manager with proven success in enhancing customer satisfaction, training staff, and driving sales growth. Skilled in problem resolution and team collaboration.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Oreily's Auto Parts
06.2024 - 09.2025
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained new staff on product knowledge, sales techniques, and operational procedures.
- Resolved customer complaints promptly, improving overall service quality and retention rates.
- Executed inventory management processes, maintaining optimal stock levels and organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Collaborated with team members to achieve sales targets and enhance team performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
The Smoke Club
03.2022 - 05.2024
- Oversaw daily store operations to ensure optimal customer service and satisfaction
- Trained and mentored staff on product knowledge and sales techniques
- Analyzed sales data to identify trends and adjust merchandising strategies
- Developed promotional displays to enhance product visibility and drive sales
- Coordinated staff schedules to optimize labor efficiency during peak hours
- Enforced company policies and procedures to maintain a compliant work environment
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Salesperson
21 Motors
03.2019 - 05.2022
- Cultivated strong customer relationships, enhancing client satisfaction and retention.
- Streamlined sales processes, improving efficiency in order fulfillment and customer service interactions.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma -
06-2009
Skills
- Problem-solving
- Customer service
- Customer service and engagement
Timeline
Assistant Store Manager - Oreily's Auto Parts
06.2024 - 09.2025
Store Manager - The Smoke Club
03.2022 - 05.2024
Salesperson - 21 Motors
03.2019 - 05.2022
North Wilkes High - High School Diploma,