Amber J. Ross
Orangeburg,SC
Summary
Customer-centric hospitality manager seeking elevated position. Educated in organizational leadership with extensive experience in team management, marketing and customer service. Over 20+ years of Customer Support, Scheduling, Management and B2B Networking.
Overview
15
15
years of professional experience
Work History
Manager
Edisto Beer Garden
03.2024 - Current
- Responsible for interviewing, hiring, onboarding and training new employees as well as scheduling, planning, assigning and directing work
- Review all performance in order to appropriately discipline or reward employees as needed
- Address and resolve all customer concerns
- Maintain federal and state compliance requirements
- Maintain website and all social media
- Responsbile for booking entertainment, contracts and bookkeeping
General Manager/Owner-Operator
Puro Lounge
10.2018 - 01.2024
- Maintained highly visibility in order to greet and provide white glove level service to members and guests modeling the same expectation for all front line service staff on the floor
- Conducted orientation and training for new staff and maintained service standards
- Ensured established policies and procedures for club operations, including dress code was maintained and adhered to
- Ensured all legal requirements were consistently adhered to including wage and hour and federal, state and local laws pertaining to alcoholic beverages
- Addressed member and guest concerns
- Maintained cleanliness and organization standards of designated food service and storage areas and conducted regular inspections to ensure standards were maintained
- Inspected to ensure that all safety, sanitation, energy management, preventive maintenance and other standards were consistently met
- Ensured proper stocking and requisition of bars daily and completed all month end clerical work to include beverage and cigar inventory
- Responsbible for weekly scheduling, payroll monitoring, inventory sheets and daily invoices
- Responsible for all product selection, menu development, ordering, requisition and inventory system development
Insurance Sales Agent
AllState
03.2021 - 02.2022
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Insurance Sales Agent
State Farm
02.2020 - 02.2021
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Developed sales strategies to increase sales of insurance policies.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.
- Met with prospective clients to discuss insurance needs and provide solutions.
Cigar Attendant
Tailored Smoke Cigar Lounge
03.2016 - 11.2018
- Responsible for cigar sales
- Offered a high level of customer service to patrons
- Built relationships with members, staff and vendors
- Built social media content
Retention Specialist
Spectrum Business
11.2017 - 03.2018
- Worked to find solutions to maintain and grow existing relationships with residential customers who requested to downgrade or disconnect their services
- Utilized ICOMS, CSG, SalesForce
IT-Apple Services
Kelly Services
11.2015 - 06.2016
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
Certified Pharmacy Technician
Bryan Psychiatric Pharmacy
08.2012 - 01.2016
- Work in hospital pharmacy under the supervision of a pharmacist to provide mental health patients with medication for management of physicians orders
- Efficiently prepared medication orders as requested by hospital staff physicians for patients
- Filled prescriptions as requested by hospital physicians for admitted patients
Certified Pharmacy Technician
CVS Pharmacy
06.2009 - 03.2013
- Inventory specialist
- Provided friendly customer service at prescription drop-off and pick-up counters
- Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
- Verified patient data and billing information
- Verified accuracy and completeness of information on prescription and refill requests
Education
Desktop and Server Administration - CompTIA A+, CompTIA Network+, CompTIA ITIL, CompTIA Cloud+, CompTIA Server+, CompTIA Security
Midlands Technical College
Columbia, South Carolina05.2022
Associates in Science Degree - Biology
University of South Carolina
Sumter, South Carolina05.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Strategic planning
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
- Policy implementation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Negotiation
- Product management
- Financial management
- Expense tracking
- Brand management
- Salesforce management
Skills
On daily basis, use strong skills in oral and written communications, and apply knowledge of laws, regulations, and guidelines pertaining to company policies and procedures, to provide optimal customer care and timely customer service. Counsel customers regarding special instructions for services and/or product care as needed., Implement positive work environment practices. Train employees on policies and procedures for the company. Develop corrective action to increase productivity, sales, and customer care. Create schedules. Managed Inventory.
Timeline
Manager
Edisto Beer Garden
03.2024 - Current
Insurance Sales Agent
AllState
03.2021 - 02.2022
Insurance Sales Agent
State Farm
02.2020 - 02.2021
General Manager/Owner-Operator
Puro Lounge
10.2018 - 01.2024
Retention Specialist
Spectrum Business
11.2017 - 03.2018
Cigar Attendant
Tailored Smoke Cigar Lounge
03.2016 - 11.2018
IT-Apple Services
Kelly Services
11.2015 - 06.2016
Certified Pharmacy Technician
Bryan Psychiatric Pharmacy
08.2012 - 01.2016
Certified Pharmacy Technician
CVS Pharmacy
06.2009 - 03.2013
Desktop and Server Administration - CompTIA A+, CompTIA Network+, CompTIA ITIL, CompTIA Cloud+, CompTIA Server+, CompTIA Security
Midlands Technical College
Associates in Science Degree - Biology
University of South Carolina
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