Amber Keene
North Port
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success, further develop professional skills and further my knowledge in a new field. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Surgical Scheduler Coordinator
Advanced Orthopedic Center
01.2018 - Current
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Reduced patient wait times by effectively coordinating with surgeon and support staff.
- Maintained a high level of organization in managing appointment calendars for a orthopedic spine surgeon without compromising accuracy or efficiency.
- Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
- Educated patients about surgeries and provided treatment plan documentation.
Registered Medical Assistant
Harborside Internal Medicine
07.2017 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Phlebotomist
Venice Regional Bayfront Hospital
10.2014 - 10.2017
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Performing CPR with the American Heart Association guidelines during cardiac and stroke codes in the hospital.
Education
Associate of Science - Registered Medical Assistant
Southern Technical College
Port Charlotte, FL10.2017
Phlebotomy Certification -
Horizon Healthcare Institute
Port Charlotte, FL2014
High School Diploma -
North Port High School
North Port, FL07.2011
Skills
- Strong organization
- Effective communication
- Computer proficiency
- Data entry
- CPR/First Aid
- Facility coordinating
- Tool sterilizing
- Obtaining authorizations
- Time management skills
- Adaptability
Timeline
Surgical Scheduler Coordinator
Advanced Orthopedic Center
01.2018 - Current
Registered Medical Assistant
Harborside Internal Medicine
07.2017 - 01.2018
Phlebotomist
Venice Regional Bayfront Hospital
10.2014 - 10.2017
Associate of Science - Registered Medical Assistant
Southern Technical College
Phlebotomy Certification -
Horizon Healthcare Institute
High School Diploma -
North Port High School
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