Hi, I’m
Amber Keener
Oklahoma City,Ok
Summary
Senior Website Implementation Specialist with 6+ years of experience in managing end-to-end website projects. Expertise in CMS platforms, front-end development, and project management. Proven track record of delivering high-quality websites on time and within budget.
Overview
10
years of professional experience
Work History
G5
Senior Website Implementation Specialist
01.2020 - Current
Job overview
- Lead the implementation of website projects from initiation to launch, ensuring adherence to scope, timeline, and budget constraints.
- Collaborate with cross-functional teams including designers, developers, and clients to translate project requirements into actionable plans.
- Customize our CMS platform to meet client needs, integrating widgets and ensuring scalability and security.
- Utilize cloud-based project management software to communicate, organize, and monitor the progress and health of implementation projects
- Deliver websites on strict timelines, and work with Project Managers to identify roadblocks and come up with solutions to resolve them quickly
- Assist with training new WIS on G5's suite of services and products
- Explained complex, technology-related issues in basic, understandable terms to clients
G5
Website Implementation Specialist
04.2018 - 01.2020
Job overview
- Utilize cloud-based project management software to communicate, organize, and monitor the progress and health of implementation projects
- Collaborate with cross-functional teams including designers, developers, and clients to translate project requirements into actionable plans.
- Customize our CMS platform to meet client needs, integrating widgets and ensuring scalability and security.
- Deliver websites on strict timelines, and work with Project Managers to identify roadblocks and come up with solutions to resolve them quickly
IBEX Global
Lead Trainer
09.2017 - 04.2018
Job overview
- Lead and co-lead comprehensive new hire and ongoing training programs, ensuring alignment with organizational goals and learning objectives.
- Mentored junior trainers in effective teaching methodologies, contributing to their professional development and growth within the organization.
- Managed daily tracking processes encompassing course evaluations, trainee assessments, attendance records, and terminations.
- Utilize effective presentation skills including creative training techniques and adult/accelerated learning techniques
- Develop training content using MS Office Suite (Word, PowerPoint) and Apple Pages/Keynote.
- Facilitate transition of students from training into production, and ensuring competency levels are sufficient
IBEX Global
In Team Trainer
05.2016 - 09.2017
Job overview
- Lead and co-lead comprehensive new hire and ongoing training programs, ensuring alignment with organizational goals and learning objectives.
- Utilize effective presentation skills including creative training techniques and adult/accelerated learning techniques
- Managed daily tracking processes encompassing course evaluations, trainee assessments, attendance records, and terminations.
- Monitored training effectiveness through observation and metrics analysis.
- Facilitate transition of students from training into production, and ensuring competency levels are sufficient
IBEX Global
Inbound Technical Agent
11.2014 - 05.2017
Job overview
- Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
- Utilized advanced diagnostic tools and remote access software to troubleshoot hardware, software, and network issues, ensuring efficient problem resolution and customer satisfaction.
- Maintained a high level of customer satisfaction through effective call handling and resolution techniques, consistently meeting or exceeding service level agreements.
- Managed high-stress situations calmly and professionally, promoting a positive work environment for team members.
Education
Willow Canyon High School, Surprise, AZ
Highschool Diploma
05.2011
Skills
- CMS Platforms
- Front-End technologies: HTML, CSS
- Project Management Tools: Salesforce, BugHerd,
- SEO Best Practices
- Process Improvement
- Training and Development
- Managing Timelines
- Problem Solving
- Leadership and Team Management
- Customer Support
- Microsoft Windows and Office
References
- Rachel Johnson, Personal Reference: 512-565-6221
- Josh Demoran, G5 QA Engineering: 541-279-8101
- Jay Archer, G5 Implementation Consultant: 541-350-8323
- Brad Strickler, G5 Website Implementation Specialist: 503-804-4534
Timeline
Senior Website Implementation Specialist
G5
01.2020 - Current
Website Implementation Specialist
G5
04.2018 - 01.2020
Lead Trainer
IBEX Global
09.2017 - 04.2018
In Team Trainer
IBEX Global
05.2016 - 09.2017
Inbound Technical Agent
IBEX Global
11.2014 - 05.2017
Willow Canyon High School
Highschool Diploma
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