Da'Kasia Whitehurst
Milford,DE
Summary
Proven IT Specialist with a track record of enhancing system performance and data security at G5-Tek Solutions/Via Path Technologies. Excelled in IT troubleshooting and problem-solving, ensuring minimal downtime and improved user support. Demonstrated leadership and customer service excellence, significantly boosting team morale and client satisfaction. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Information Technology Specialist Technician
G5-Tek Solutions/Via Path Technologies
11.2023 - Current
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Used ticketing systems to manage and process support actions and requests.
- Supported successful completion of multiple projects by providing technical expertise and guidance to project teams.
- Coordinated with vendors to procure hardware, software, and services at competitive prices while maintaining quality standards.
Correctional Officer
State of Delaware Department of Correction
08.2021 - 10.2023
- Managed high-risk situations with professionalism and composure, ensuring safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Correctional Commissary Superviso
North Carolina Department of Public Safety
02.2017 - 06.2021
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Managed budget effectively while maintaining high quality ingredients and supplies in commissary operation.
- Verified incoming shipments against receiving documents and noted and reported discrepancies, damages or quality concerns.
- Reduced food waste by implementing inventory management systems and monitoring expiration dates.
- Increased customer satisfaction through proactive communication, addressing concerns in timely manner.
- Boosted team morale by fostering positive work environment and recognizing employee accomplishments.
- Established strong relationships with vendors, enabling access to exclusive products at competitive prices.
Shift Leader
Chic-Fil-A
08.2015 - 02.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting cohesive workplace culture.
- Served as reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
High School Diploma -
Northeastern High School
Elizabeth City, NC06.2014
Skills
- IT Troubleshooting
- Problem-solving skills
- Information Security
- End-user support
- Customer Service
- System Administration
Timeline
Information Technology Specialist Technician
G5-Tek Solutions/Via Path Technologies
11.2023 - Current
Correctional Officer
State of Delaware Department of Correction
08.2021 - 10.2023
Correctional Commissary Superviso
North Carolina Department of Public Safety
02.2017 - 06.2021
Shift Leader
Chic-Fil-A
08.2015 - 02.2017
High School Diploma -
Northeastern High School
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