Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amber Kelly

Huntington,WV

Summary

Detail-oriented and well-spoken individual with over 15 years of customer service experience ranging from sales associate to assistant management looking for a challenging and fulfilling customer service position. Experienced in a wide range of skills such as working with point-of-sale systems, word processing, and office organization. Also possess strong communication, leadership, and multitasking abilities.

Overview

15
15
years of professional experience

Work History

Box Office Associate

Marshall Health Network Arena
Huntington, WV
01.2024 - Current
  • Strong listening and communication skills to determine best possible seating for the customer.
  • Handle cashier responsibilities such as counting and deposits.
  • Work with customer concerns to provide the best experience.

Preschool Special Needs Lead Teacher

Playmates Preschools
Huntington, WV
07.2013 - 02.2025
  • Responsible for classroom management involving up to twenty children and two additional adults.
  • Case management responsibilities pertaining to the development and implementation of Individualized Education Plans for children in need.
  • Daily communication with parents, children, and coworkers.
  • Lead staff requiring occasional scheduling, team management, billing, and office work.
  • Experienced with multitasking to ensure all children were provided with a safe and positive learning environment.
  • Required to complete daily and weekly cleaning checklists.

Part Time Assistant Manager

Deb Shops
Barboursville, WV
08.2012 - 03.2015
  • General management of sales associates, merchandising, and stocking.
  • Daily handling of cashier and store deposits.
  • Daily store recovery and cleaning.
  • Communication with customers and associates to ensure all praises and concerns were addressed with professionalism, patience, and efficiency.

Sales Associate & Sephora Beauty Consultant

JC Penney Stores
Barboursville, WV
05.2010 - 08.2012
  • Handling payments and change with point-of-sale system while being responsible for change box management and distribution to other departments.
  • Daily communication with customers to ensure needs were heard and met with a positive costumer service experience.
  • Daily cleaning and organization of products.

Education

Master of Arts - Special Education

Marshall University
Huntington, WV
05-2012

Bachelor of Arts - Preschool Special Needs

Marshall University
Huntington, WV
05-2010

Skills

  • Customer service
  • Problem solving
  • Conflict resolution
  • Flexible schedule
  • Cash handling expertise
  • Multitasking

References

References available upon request.

Timeline

Box Office Associate

Marshall Health Network Arena
01.2024 - Current

Preschool Special Needs Lead Teacher

Playmates Preschools
07.2013 - 02.2025

Part Time Assistant Manager

Deb Shops
08.2012 - 03.2015

Sales Associate & Sephora Beauty Consultant

JC Penney Stores
05.2010 - 08.2012

Master of Arts - Special Education

Marshall University

Bachelor of Arts - Preschool Special Needs

Marshall University

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