Claims Coordinator
Amber Kelnhofer
USXpress Enterprises
Manchester,TN
10
years of professional experience
Experienced claims coordinator with a strong background in intake, documentation, and investigation of physical and property damage claims. Skilled in policy interpretation, problem-solving, and maintaining accurate files and correspondence. Collaborates across teams and with insurers to support timely, compliant claim resolution.
Work History
Claims Coordinator
2 Years 3 Months- Coordinated the intake, documentation and management of physical and property incident / accident damage claims
- Reviewed supporting records to validate claim details and ensure accurate submission to insurers.
- Communicated with drivers to gather details about accidents or road incidents and liaise with insurance carriers and internal departments
- Kept up-to-date files, log notes and correspondence regarding ongoing claims and investigations
- Reviewed police reports, driver statements and related documentation to support accurate claim evaluation for claims adjusters
- Maintained compliance with company procedures, insurance guidelines, and documentation standards.
- Collaborated with team members to develop strategies for optimizing the claims process, resulting in improved client experience.
- Conducted detailed investigations into complex claims cases, gathering necessary information to reach accurate conclusions and determine appropriate actions.
Package Care Supervisor
7 Years 8 Months- Corrected package information and optimized delivery routes
- Troubleshot and resolved delivery issues
- Addressed customer concerns and questions via online, phone or in person at the center
- Entered relevant information and corrected errors on driver timecards
- Entered relevant information for special delivery packages into corporate tracking system
- Developed EOD reports and secured in appropriate files
Education
Master of Science - Education
Bachelor of Science - Education
Skills
Microsoft Office Suite
Policy interpretation
Claims processing
Data entry
Problem-solving abilities
Attention to detail
Teamwork and collaboration
Team leadership
Adaptability and flexibility
Customer service
Interpersonal communication
Organizational management
Timeline
Claims Coordinator
USXpress Enterprises
07.2024 - CurrentRead More
Package Care Supervisor
United Parcel Service, UPS
08.2016 - 04.2024Read More
Middle Tennessee State University
Master of Science from Education
Read More
Middle Tennessee State University
Bachelor of Science from Education
Read More