Amber Kidd Pfeil
Killeen
Summary
Detail-oriented phlebotomist with a robust background in podiatry medical assistance, healthcare, and medical transportation, showcasing expertise in patient interaction and precise specimen handling. Proven ability to adhere to safety protocols and regulatory requirements, ensuring accurate and efficient patient service. Strong communication skills complement a commitment to professional growth within a dynamic healthcare environment. Dedicated to delivering high-quality care while fostering positive patient experiences.
Overview
10
10
years of professional experience
Work History
Laboratory Supervisor/Lead Phlebotomist/ MA
Little River Healthcare
08.2015 - 02.2017
- Perform laboratory procedures as sole operator and collection specialist.
- Call patients to draw station and verify all patient information.
- Perform phlebotomy procedures by vaccutainer, syringe, finger/ heel, and butterfly methods on patients of all age ranges from pediatric to geriatric providing minimal discomfort in a quick and timely manner.
- Perform receptionist duties including but not limited to; answer telephone, verify insurance, collect copay, fax lab results, complete daily logs of tests drawn, number of tubes collected, prepare specimen for shipment, document results, and scan into Greenway for Provider review.
- Place and receive all supply orders for the laboratory in a timely and organized manner.
- Maintained equipment and facilities in good working order.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Certified Phlebotomy Technician
Metroplex Hospital- Adventist Health System
12.2014 - 08.2015
- Collect patient blood samples with minimal discomfort in a large hospital setting.
- Call patients to draw station and verify all patient information.
- Perform phlebotomy procedures by vaccutainer, syringe, finger/ heel, and butterfly methods on patients of all age ranges from pediatric to geriatric providing minimal discomfort in a quick and timely manner.
- Perform receptionist duties including but not limited to; answer telephone, verify patient identity, complete daily logs of tests drawn, number of tubes obtained, prepare specimen for shipment, and document results.
Traffic Coordinator
Belltec Industries Inc.
08.2024 - 11.2024
- Managed and controlled the pick, pack, and ship process
- Maintained accuracy of all shipping related information in Infor ERP System
- Created necessary shipping paperwork (BOLs) and interface with carriers
- Coordinated and managed all aspects of shipping operations, including scheduling, tracking, and documentation
- Ensured timely delivery of shipments by collaborating with carriers and freight forwarders
- Implemented a new pick/ pack system to optimize stock levels and reduce backorders by 90%
- Maintained accurate records of incoming and outgoing shipments, ensuring compliance with regulatory requirements
- Managed the resolution of shipping issues such as damaged goods or delays, minimizing customer dissatisfaction
- Collaborated with warehouse personnel to ensure efficient loading and unloading of shipments
- Negotiated favorable rates with carriers to minimize transportation costs while maintaining service quality standards
- Developed strong relationships with suppliers and vendors to ensure reliable shipping services
- Created detailed reports on shipping activities, providing insights for process improvement initiatives
- Streamlined customs clearance procedures resulting in faster turnaround times for international shipments
- Collaborated cross-functionally with sales team to coordinate special requests or expedited deliveries
- Led training sessions for new employees on shipping procedures and best practices
- Identified cost-saving opportunities through analysis of transportation routes and modes
- Served as point-of-contact for customers regarding shipment status inquiries or concerns
- Demonstrated exceptional problem-solving skills when resolving complex logistics challenges
- Implemented an SO# system for efficient tracking and tracing of shipments through paperwork and Infor system
Independent Transportation Contractor
ARKAN Pilot and Transportation Services
11.2018 - 05.2024
- Professionally operate motor vehicles across the United States assisting with the movement of "Oversized" equipment.
- Maintain constant communication with heavy haul truck driver regarding road conditions, obstacles, obstructions, lane closures, on coming vehicles, and navigation to locations.
- Communicate and direct other pilot car operators on the team in traffic control duties and route engagement, to ensure safe movement of the load, the safety of the public, and ourselves.
- Complete detailed route navigation in InRoute as well as following a detailed paper or digital route.
- Provide assistance with loading/ unloading equipment, placing/ removing chains, binders, flags, banners, and other required safety equipment.
- Maintain excellent record keeping of all documents for load movement and required certifications to operate as a pilot car.
- Maintain excellent records and documentation of all invoices, maintenance logs, and expenses using various computer software and filing techniques.
- Provide excellent customer service to trucking companies, drivers, and general public regarding load movement, bids, safety, and information regarding equipment.
- Communicate efficiently with Police Officers regarding the safety of the load movement.
Route Manager
Stericycle
10.2017 - 04.2020
- Maintain daily routes to hospitals, dialysis centers, urgent care, dentist offices, and funeral homes to deliver and pick up biohazard/ medical waste and sharps containers.
- Frequent use of carts and dollies to move several boxes and containers from facility to a 36' cargo truck.
- Maintain counts of all items picked up with handheld scanner.
- Provide excellent customer service to facilities.
- Restock customers boxes, bags, and containers.
- Perform daily transfer of all items from 36' truck to 53' trailer.
- Practice frequent load securement with straps and load bars before any movement.
- Perform long haul trailer swaps to main facility.
OTR Truck Driver
Covenant Transport
04.2017 - 08.2017
- OTR truck driver specializing in refrigerated loads around the continental US.
Education
Vocational - Phlebotomist
Northwest Phlebotomy School
Austin, Texas07-2025
Vocational school - Professional Driver
RoadMaster Driving School
San Antonio, TX01.2017
Certification Program - Phlebotomy
ProMed Career Institute
Killeen, TX01.2014
Vocational Diploma - Small Animal Technician
Veterinary Technical Institute
Naples, FL01.2014
HS Diploma - High School
Premier High School of Del Rio
Del Rio, TX01.2009
Skills
- Check-in coordination
- Intake control
- Patient-focused care
- Medical office administration
- Phlebotomy and venipuncture
- Quick problem solver
- Patient management
- Laboratory maintenance
- Lab equipment operation
- Communicating with patient families
- Calm and level-headed under duress
- Companionship and emotional support
Current Employment
Bartender, Tipsy Cues, April 2025
- Provide excellent customer service
- Serve drafts, bottle beer, and mixed drinks in a timely manner
- Maintain stock of all items in coolers and refrigerators
- Provide inventory shortages to owner
- Every Friday host weekly pool tournaments
- Maintain cleanliness of facility
Timeline
Traffic Coordinator
Belltec Industries Inc.
08.2024 - 11.2024
Independent Transportation Contractor
ARKAN Pilot and Transportation Services
11.2018 - 05.2024
Route Manager
Stericycle
10.2017 - 04.2020
OTR Truck Driver
Covenant Transport
04.2017 - 08.2017
Laboratory Supervisor/Lead Phlebotomist/ MA
Little River Healthcare
08.2015 - 02.2017
Certified Phlebotomy Technician
Metroplex Hospital- Adventist Health System
12.2014 - 08.2015
Certification Program - Phlebotomy
ProMed Career Institute
Vocational Diploma - Small Animal Technician
Veterinary Technical Institute
HS Diploma - High School
Premier High School of Del Rio
Vocational - Phlebotomist
Northwest Phlebotomy School
Vocational school - Professional Driver
RoadMaster Driving School
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