Amber King
Botkins,OH
Summary
.
Professional with deep expertise in credit and collections management. Proven track record in driving financial performance, reducing outstanding debts, and implementing effective credit policies. Strong focus on team collaboration, adaptability to changing needs, and delivering measurable results. Proficient in risk assessment, dispute resolution, and maintaining positive client relationships. Known for reliability and strategic problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Credit and Collections Manager
Suburban Propane
08.2015 - Current
- Evaluated staff performance periodically through objective metrics such as collection target achievements and customer feedback, fostering a results-driven culture within the team.
- Optimized risk assessment procedures for more accurate evaluations of potential clients'' creditworthiness.
- Ensured proper documentation was maintained for all credit decisions as well as legal actions related to debt recovery efforts.
- Improved overall debt recovery with proactive communications and persistent followups.
- Developed comprehensive reports for senior management, providing insights on key performance metrics within the credit and collections department.
- Implemented continuous process improvements through regular review of policies, procedures, and best practices in the credit and collections field.
- Reduced delinquency rates by closely monitoring customer accounts and promptly addressing overdue payments.
- Managed disputes effectively by working closely with internal departments to resolve issues quickly and maintain customer goodwill.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth and development.
- Established clear performance goals for the team that aligned with organizational objectives, driving success through focused effort and accountability.
- Negotiated favorable payment terms with customers, balancing business needs and client relationships.
- Complied with established internal controls and policies.
- Supported financial director with special projects and additional job duties.
Education
High School -
Botkins High School
Botkins, OH05.2006
Skills
- Proficient in MS Office
- Strong verbal communication
- Efficient multitasking
- Engaged listening
- Rapid skill acquisition
- Collaborative team player
- Strong verbal and written communication
- Meticulous attention to detail
- Effective dispute management
- Committed to continuous learning
- Proven reliability
- Strong organizational capability
Accomplishments
- Manager Development Training through Saba- 2024
Certification
- High-Performance Coaching 2024
Timeline
Credit and Collections Manager
Suburban Propane
08.2015 - Current
High School -
Botkins High School
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