Amber Kingston
Oak Forest ,IL
Summary
Dynamic Shift Lead with a proven track record at Roccovinos Concessions, excelling in customer service and sales proficiency. Leveraged decision-making and team leadership to exceed sales targets and enhance customer satisfaction. Skilled in employee training and conflict resolution, consistently having a positive and efficient work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Lead
Roccovinos Concessions
05.2023 - Current
- Completed store opening and closing procedures.
- Maintained a clean and organized work environment, ensuring safety standards.
- Oversaw cash handling procedures.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Cooked food, Worked on Register, and Organized the workplace during down time.
Associate
Andy’s Frozen Custard
10.2023 - 05.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Answered customer questions about products and services, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods.
- Provided exceptional services and pleasant experiences to customers.
Education
Liberal Arts Transfer - Business Administration And Management
Moraine Valley Community College
Palos Hills, ILSkills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Workplace Safety
- Sales proficiency
- Rules Enforcement
- Positive Attitude
Certification
Illinois Food Handling Certification
Timeline
Associate
Andy’s Frozen Custard
10.2023 - 05.2024
Shift Lead
Roccovinos Concessions
05.2023 - Current
Liberal Arts Transfer - Business Administration And Management
Moraine Valley Community College