Amber Kirby
Panama City,FL.
Summary
A proven professional with extensive experience in customer service, notably at Carvers Cleaning,Publix, Waffle House ect. Maintaining high standards, while enhancing guest satisfaction. Skilled in cleaning, organizing, and providing exceptional guest service. Achieved positive feedback through online reviews with excellent guest relationships, great communication and personal service to all guests. Being result driven, I excel in any position or environment using solid skill and past experience. Collaborates with co-workers to exceed expectations. Detail-oriented team player with strong ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable I'm super successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities, such as come in early and leave only after everything meets and surpasses the success of our team goals.
Overview
6
6
years of professional experience
Work History
Housekeeper
Carvers Cleaning
03.2018 - Current
- Disinfected and mopped bathrooms, keeping all facilities sanitary and clean.
- Clean and stock guest rooms and bathrooms, replacing towels, linens, vacuuming, making beds, ensuring they have toiletries and wristbands to access the amenities.
- Maintain spotless environment for guests through diligent daily housekeeping tasks and any special requests.
- Use chemicals by following safety protocols and procedures to avoid injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Cashier
Hungry Howies Pizza & Subs
01.2024 - 05.2024
- Greeted customers entering store and responded promptly to customer needs, taking each customers wants and needs seriously and putting in their orders accordingly into POS.
- Welcomed all customers to make them feel special and helped determine their needs by making suggestions.
- Worked flexible schedules and extra shifts to meet business needs being a team player.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to ensure repeat business. Always provided exceptional customer service, resulting in positive reviews and tips for all inside workers to share.
- Streamlined drive through, front counter, and phone delivery orders with efficiency and short waiting times, ensuring tips to be split among all delivery drivers.
Bakery Apprentice
Publix
07.2021 - 10.2022
- Gained hands-on experience mixing and baking bread and all other baked goods. Learned oven temperatures for all pastries. While serving guest and making sure customers came first.
- Participated in weekly staff meetings to discuss ideas, address concerns, and maintain bakery productivity. Quickly learning new recipes as needed for unique orders and seasonal products.
- Decorated special-order cakes and pastries according to customer specifications, ensuring satisfaction with final products.
- Served customers promptly and professionally at the counter, addressing questions about bakery offerings while promoting current specials or seasonal items.
Server Trainer
Waffle House
04.2018 - 01.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Skills
- Cleaning and organizing
- Customer service-focused always going out of the way to make them feel special for repeat business
- Excellent oral and written communication
- Complex Problem-Solving
- Budget Control
- Multitasking and Prioritizing
- CDC Sanitation Guidelines
- Teamwork is the key to success
- Customer Service comes first
- Interior and exterior cleaning
- Time Management
- Work Planning and Organization for optimal performance
- Relationship Building with co-workers
Timeline
Cashier
Hungry Howies Pizza & Subs
01.2024 - 05.2024
Bakery Apprentice
Publix
07.2021 - 10.2022
Server Trainer
Waffle House
04.2018 - 01.2020
Housekeeper
Carvers Cleaning
03.2018 - Current
Similar Profiles
Logan KingsburyLogan Kingsbury
Head Varsity Girls Basketball Coach at Carvers Bay Early College and Career High SchoolHead Varsity Girls Basketball Coach at Carvers Bay Early College and Career High School
Logan KingsburyLogan Kingsbury
Head Varsity Girls Basketball Coach at Carvers Bay Early College and Career High SchoolHead Varsity Girls Basketball Coach at Carvers Bay Early College and Career High School
Kim PeeblesKim Peebles
Certified Pharmacy Technician at Carvers Drug Co.Certified Pharmacy Technician at Carvers Drug Co.
William WilliamWilliam William
Laborer at Eastern Shipbuilding GroupLaborer at Eastern Shipbuilding Group
Tonya BrezinaTonya Brezina
Front Desk Receptionist at Intracoastal DermatologyFront Desk Receptionist at Intracoastal Dermatology