Amber Languasco
Summary
Knowledgeable manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
9
9
years of professional experience
Work History
Operations Manager
Walgreens
06.2022 - 06.2024
- Provide strategic goals and direction to18 supervisors
- Develops, reviews, and recommends methods of operational improvement
- Effectively mentors and develops supervisors and employees through training, establishing objectives, communicating policies and procedures while ensuring a safe work environment, building employee morale, motivation, and commitment
- Measures performance compliance and requirements
- Directs appropriate actions by supervisors to maintain performance at or above expectations
- Works effectively with the HR team on risk management, staffing, and employee relations
- Plans, recommends, directs, and reviews function areas payroll, expense, and operational budget
- Ensures compliance with all national, state and local laws and regulations
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Supervisor
Walgreens
12.2016 - 06.2022
- Driven process improvement resulting in reducing needed labor hours in one area to further support another area
- Managed team members on equipment with priority on safety
- Managed a highly engaged team that is results driven
- High leadership scores on yearly engagement survey. Averaging 97% for each yearly survey.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Coordinator
Walt Disney World
05.2015 - 01.2017
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Education
GED -
Volunteer State Community College
01.2008
Skills
- Teamwork
- Communication
- Data entry/Data analysis
- Active listening
- Decision making
- Empathy
- Time Management
- People Skills
- Training and Mentoring
- Managing conflict
- Managing Priorities
- Accountability
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Walgreens
06.2022 - 06.2024
Supervisor
Walgreens
12.2016 - 06.2022
Coordinator
Walt Disney World
05.2015 - 01.2017
GED -
Volunteer State Community College