AMBER LAROUX
State Of Connecticut Department Of Correction
HAMPTON
17
years of professional experience
Professional with extensive experience at Mohegan Sun Casino, excelling in guest satisfaction and operational efficiency. Able to find resolutions during difficult situations, skilled in security procedures and effective communication, committed to integrity and promoting a positive atmosphere.
Work History
Correction Officer
8 Years- Enforced compliance with facility rules and regulations to maintain safety and security.
- Monitored inmate behavior, reporting incidents and concerns to ensure a safe environment.
- Conducted regular inspections of cells and common areas for contraband detection.
- Collaborated with staff on crisis intervention protocols to de-escalate conflicts effectively.
- Trained new officers on operational procedures, policies, and emergency response protocols.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
Innkeeper
2 Years 3 Months- Managed daily operations, ensuring seamless guest experiences and high service standards.
- Coordinated housekeeping schedules, optimizing staff efficiency and maintaining cleanliness standards.
- Assisted in menu planning and food service, enhancing guest satisfaction through quality offerings.
- Oversaw front desk activities, handling reservations and guest inquiries with professionalism.
- Trained new staff on property protocols and customer service best practices, fostering a collaborative environment.
Hotel Operations Supervisor
7 Years 1 Month- Supervised daily hotel operations, ensuring optimal guest satisfaction and adherence to service standards.
- Coordinated staff schedules and training programs to enhance team performance and service quality.
- Implemented operational improvements, streamlining processes to enhance efficiency in front desk services.
- Monitored inventory levels and ordered supplies, maintaining stock for seamless hotel operations.
- Resolved guest complaints promptly, fostering a welcoming environment and enhancing overall customer experience.
- Conducted regular inspections of facilities, identifying areas for improvement and ensuring compliance with safety regulations.
- Developed training materials for new hires, focusing on service excellence and operational procedures.
- Improved guest satisfaction by implementing efficient front desk procedures and streamlining check-in processes.
- Maintained accurate financial records by overseeing daily cash handling procedures and reconciling discrepancies promptly.
Education
Skills
Verbal communication
Security procedures
Emergency response
Inmate supervision
De-escalation techniques
Integrity and honesty
Leadership qualities
Relationship building and management
Assertiveness
Crisis management
Motivational skills
Conflict resolution skills
Mental health awareness
Observation
Stress tolerance
Timeline
Correction Officer
State Of Connecticut Department Of Correction
08.2018 - CurrentRead More
Innkeeper
The Inn at Harbor Hill Marina
05.2016 - 08.2018Read More
Hotel Operations Supervisor
Mohegan Sun Casino
09.2009 - 10.2016Read More
Three Rivers Community College
Read More