Summary
Overview
Work History
Education
Skills
Timeline
Generic
Amber LaVigne

Amber LaVigne

Acworth,USA

Summary

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Delta Plus / ERB Industries
Woodstock, GA
12.2021 - Current
  • Order entry, handling customer complaints and concerns, website navigation, working one on with my sales rep and suggesting sales product replacement items.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

ATS Graphics
Kennesaw, GA
05.2018 - 12.2021
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Kennel Manager

Bridgemill Animal Hospital
Woodstock, GA
11.2016 - 05.2018
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
  • Streamlined record keeping for better tracking of daily activities and animal health data.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.

Customer Service Representative

Home Depot
Kennesaw, GA
10.2012 - 10.2014
  • Resolved customer inquiries through effective communication and product knowledge.
  • Processed transactions efficiently using point-of-sale systems to enhance customer experience.
  • Processed customer orders efficiently, ensuring timely fulfillment and delivery.
  • Assisted in tracking and resolving discrepancies in stock levels.

Education

Basic Diploma -

St Clair High School
St Clair MI
1996

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Payment processing
  • Order processing

Timeline

Customer Service Representative

Delta Plus / ERB Industries
12.2021 - Current

Customer Service Representative

ATS Graphics
05.2018 - 12.2021

Kennel Manager

Bridgemill Animal Hospital
11.2016 - 05.2018

Customer Service Representative

Home Depot
10.2012 - 10.2014

Basic Diploma -

St Clair High School