Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Lee

Christiansburg,VA

Summary

Dynamic administrative professional with extensive experience in medical office settings, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance customer service and streamline operations, ensuring patient confidentiality and satisfaction. Skilled in utilizing EHR software to optimize record-keeping and improve efficiency in a fast-paced environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Administrative Assistant

River Ridge Dermatology
Blacksburg, Virgin
12.2024 - 05.2025
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Collected information, verified insurance, and collected patient co-payments as part of the check-in process.
  • Communicated with patients to resolve inquiries, schedule appointments, and address billing questions.
  • Registered patients and scheduled appointments.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Smokeless Helper

Bae Systems Inc.
Radford, VA
07.2024 - 12.2024
  • Operated equipment and machinery according to safety guidelines to produce single, double, and triple-base propellant.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.

Production Operator

Moog
Blacksburg, VA
04.2021 - 06.2024
  • Connected wires to terminal strips using soldering irons or crimping tools.
  • Followed established guidelines when assembling components according to blueprints or diagrams.
  • Assisted engineers in troubleshooting issues related to soldered products.
  • Inspected finished products to ensure quality standards were met.

Patient Care Assistant

Raleigh General Hospital
Raleigh, WV
10.2020 - 02.2021
  • Monitored vital signs including pulse rate, temperature, respiration rate, and blood pressure.
  • Assisted nurses and other healthcare professionals in the delivery of patient care.
  • Used mobility devices to transport patients.
  • Performed housekeeping tasks to keep patient areas clean and sanitized.

Central Sterile/Certified Surgical Technician

Virginia-Maryland Regional College of Veterinary Medicine
Blacksburg, VA
07.2016 - 12.2018
  • Assisted in the operating room during surgical procedures, as needed.
  • Demonstrated knowledge of proper safety protocols when handling sharps or hazardous materials.
  • Sterilize equipment before and after each procedure, according to hospital standards.
  • Assisted in transporting patients to and from operating rooms, as well as to and from recovery areas post-operation, often using hoists and heavy machinery.
  • Responded promptly to requests from physicians or nurses during surgery.

Large Animal Husbandry Technician

Virginia-Maryland Regional College of Veterinary Medicine
Blacksburg, VA
03.2016 - 07.2016
  • Provided daily care and maintenance of livestock, including feeding, watering, and cleaning enclosures, often using a forklift.
  • Ensured compliance with all applicable laws regarding humane treatment of animals and safety regulations.
  • Ensured compliance with the biosecurity and safety guidelines outlined by the hospital.

Veterinary Assistant

Community Animal Hospital
Dublin, VA
08.2014 - 03.2016
  • Drew blood samples for laboratory analysis.
  • Cleaned and sterilized exam rooms between appointments.
  • Filled prescriptions for clients as directed by the veterinarian.
  • Monitored anesthesia during surgery.
  • Educated clients on proper animal health care routines.

Kennel and Veterinary Assistant

Animal Care Center of Pearisburg, PLLC
Pearisburg, VA
01.2008 - 01.2014
  • Provided emotional support to pet owners during difficult times.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Cleaned and maintained kennels, holding areas, and surgical rooms.
  • Assisted veterinarians in examining, diagnosing, and treating animals for various illnesses and injuries.
  • I acted as the front desk manager for an extended period, handling patient check-ins, scheduling, handling payments, and managing phone calls.

Education

High School Diploma -

Giles High School
Pearisburg, VA
06-2010

Some College (No Degree) - General Studies

New River Community College
Dublin, VA

Some College (No Degree) - Animal Science/Veterinary Technician

Penn Foster College
Online

Skills

  • HIPAA compliance
  • Patient scheduling
  • Record keeping
  • Multi-line telephone system operation
  • Records retrieval
  • Customer service
  • Patient registration
  • EHR computer programs

Certification

  • Certified Central Sterile Technician (2016-2018)

Timeline

Administrative Assistant

River Ridge Dermatology
12.2024 - 05.2025

Smokeless Helper

Bae Systems Inc.
07.2024 - 12.2024

Production Operator

Moog
04.2021 - 06.2024

Patient Care Assistant

Raleigh General Hospital
10.2020 - 02.2021

Central Sterile/Certified Surgical Technician

Virginia-Maryland Regional College of Veterinary Medicine
07.2016 - 12.2018

Large Animal Husbandry Technician

Virginia-Maryland Regional College of Veterinary Medicine
03.2016 - 07.2016

Veterinary Assistant

Community Animal Hospital
08.2014 - 03.2016

Kennel and Veterinary Assistant

Animal Care Center of Pearisburg, PLLC
01.2008 - 01.2014

High School Diploma -

Giles High School

Some College (No Degree) - General Studies

New River Community College

Some College (No Degree) - Animal Science/Veterinary Technician

Penn Foster College

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