Amber Lewis
Fort Worth,TX
Summary
Passionate, dependable, hard working person with 10 years experience in customer service. Seeking to utilize my skills and provide exceptional service to create and promote a positive atmosphere for the guest. Adaptable and driven with a strong work ethic, excellent organizational skills, the ability to thrive in team-based or individually motivated settings. Excited to begin a new challenge with a successful team.
Overview
5
5
years of professional experience
Work History
Licensed Real Estate Agent
Smart City Locating
07.2022 - Current
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Conducted in-depth neighborhood analyses to provide clients with valuable insight into local housing markets.
- Developed customized tours of selected properties, ensuring a comprehensive overview of potential living spaces for clients.
- Saved clients time by conducting thorough research on potential apartments, including amenities, pricing, and availability.
- Educated clients about rental laws and regulations, ensuring compliance throughout the leasing process.
- Mentored new apartment locators providing training and guidance on best practices leading to their improved performance within first three months.
- Collaborated closely with landlords ensuring smooth transitions during move-ins leading to stronger partnerships between agency and landlords.
- Maintained detailed records of all transactions and client communications for easy reference when needed.
- Built strong relationships with property managers to ensure access to the best apartment listings for clients.
- Enhanced company reputation by consistently receiving positive reviews from satisfied clients.
- Stayed current on market trends to provide informed advice to both first-time renters and experienced investors alike.
Bartender
El Primo's
08.2021 - 02.2022
- Provided excellent customer service to ensure satisfaction of patrons and employees.
- Maintained effective leadership and motivational skills to ensure sales goals were always reached and/or exceeded.
- Asked appropriate open-ended questions to discover patrons needs and requirements, engages in small talk to build rapport and earn repeat business.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Operated cash register and point of (POS) system for transactions and made proper change for cash transaction.
Guest Services
Van Gogh Museum
08.2021 - 01.2022
- Managed guest check-in and check-out procedures.
- Checked schedule of events to complete pre-planning and prevent issues.
- Responded to and resolved guest issues or complaints.
- Provided outstanding customer service to ensure customer satisfaction.
Bartender
Longhorn Ice House
11.2019 - 04.2021
- Multitasked to meet customers, business operations and server needs with minimal errors or delays.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Collected and organized daily till totals and tips.
- Talked easily with patrons to build rapport and earn repeat business.
Education
Some College (No Degree) -
Tarrant County College District
Some College (No Degree) - Real Estate
Champions School of Real Estate
07.2022
Skills
- Ability to multitask
- Leadership skills
- Interpersonal skills
- Outstanding customer service/problem solving skills
- Punctual and dependable
- Attention to detail
- Ability to learn quickly
- Exemplary communication skills, both written and oral
- Client Relationship Building
- Market Knowledge
- Goal-Oriented
- Customer service-focused
- Exceptional oral and written communication skills
- Lease Renewals
- Real Estate License
Timeline
Licensed Real Estate Agent
Smart City Locating
07.2022 - Current
Bartender
El Primo's
08.2021 - 02.2022
Guest Services
Van Gogh Museum
08.2021 - 01.2022
Bartender
Longhorn Ice House
11.2019 - 04.2021
Some College (No Degree) -
Tarrant County College District
Some College (No Degree) - Real Estate
Champions School of Real Estate
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