AMBER LIMOGES
Canyon Lake,TX
Summary
Customer-focused professional and Army Non-Commissioned Officer with 15+ years of experience providing virtual support, resolving issues, and managing high-volume communication in fast-paced environments. Certified Medical Assistant with strong documentation, de-escalation, and compliance skills. Seeking a remote-only customer service or call center role focused on quality, efficiency, and customer satisfaction.
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Non-Commissioned Officer (NCO)
United States Army
Fort Eustis, VA
09.2008 - 03.2026
- Served as a primary point of contact through phone, email, and virtual communication platforms
- Managed high-volume inquiries while maintaining professionalism and service quality
- Resolved concerns using calm, solution-focused communication
- De-escalated conflicts and escalations in time-sensitive situations
- Maintained accurate digital records and documentation in compliance with policies
- Worked independently and collaboratively in remote and distributed environments
- Remote & Various Locations
- Coordinated logistics for equipment transport, ensuring timely deployment and resource allocation.
- Implemented standard operating procedures to improve safety and compliance across units.
- Led training programs enhancing soldier readiness and operational effectiveness.
Customer Service Representative
UMR
San Antonio, TX
10.2013 - 11.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards.
- Collaborated with team members to enhance service processes and improve customer satisfaction.
- Trained new staff on company policies and customer service best practices.
- Processed complex medical claims, ensuring compliance with regulations and accuracy in submissions.
- Collaborated with healthcare providers to resolve discrepancies and expedite claim approvals.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH03-2028
Certificate of Technical Studies - Medical Assitant
Everest Institute
San Antonio, TX04-2013
Skills
- Remote Customer Support
- Call Handling
- Virtual Communication
- Conflict Resolution
- De-escalation
- Documentation
- Compliance
- Time Management
- Multitasking
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Public speaking
- Materials handling training
- Remote team training
- Hazardous chemical training
- Team leadership and training
Certification
Medical Assistant Certification
ADDITIONAL
- Remote-Ready
- Security Clearance (Active / Eligible)
- Veteran Status
- Reliable Home Office
- Strong Work Ethic
- Quick Learner
Timeline
Customer Service Representative
UMR
10.2013 - 11.2016
Non-Commissioned Officer (NCO)
United States Army
09.2008 - 03.2026
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Certificate of Technical Studies - Medical Assitant
Everest Institute