Isabella Smith
Loris,SC
Summary
Dedicated Behavioral Health Technician and Non-Commissioned Officer with 5 years of experience in direct patient care and clinic operations in high-acuity mental health environments. Managed psychiatric patients, supported multidisciplinary teams, and led clinical staff while ensuring compliance with safety and ethical standards. Aiming to leverage clinical leadership and administrative skills to enhance patient care outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician / Non-Commissioned Officer (NCO)
United States Army
06.2021 - Current
- Directed operations of a behavioral health clinic, family advocacy program, and child and family behavioral health services, ensuring quality care and program effectiveness as Non-Commissioned Officer in Charge.
- Supervised and trained behavioral health technicians and support staff, enhancing team skills and patient care standards.
- Assisted and trained staff with crisis intervention, de-escalation techniques, and patient safety measures.
- Coordinated daily clinic operations, scheduling, and patient flow to optimize service delivery and patient satisfaction.
- Ensured compliance with healthcare regulations, confidentiality standards, and leadership directives.
- Provided direct care and continuous monitoring for patients in an inpatient psychiatric setting.
Education
Bachelor of Science - Healthcare Administration
American Public University System
Charles Town, WVSkills
- Behavioral & Mental Health Support
- Crisis intervention
- Prevent & Manage Disruptive Behavior (PMDB) Trainer
- Clinical Operations & Workflow Management
- Documentation & HIPAA Compliance
- Team Leadership & Staff Supervision
- Training & Mentorship
- Cultural Awareness & Overseas Experience
Certification
Registered Behavioral Technician, 2022
Basic Life Support, 2025
Basic Leader Course, 2024
Prevent & Manage Disruptive Behavior (PMDB) Trainer, 2024
Sexual Harassment Prevention Training, 2026
Basic Life Support, 2025
Basic Leader Course, 2024
Prevent & Manage Disruptive Behavior (PMDB) Trainer, 2024
Sexual Harassment Prevention Training, 2026
Awards
Army Achievement Medal
Certificate of Achievement
Timeline
Behavioral Health Technician / Non-Commissioned Officer (NCO)
United States Army
06.2021 - Current
Bachelor of Science - Healthcare Administration
American Public University System