Amber Lindstadt
West Bend,WI
Summary
Dynamic Guest Service Leader with strong guest relations and attention to detail. Experienced in fostering team collaboration and ensuring exceptional service delivery, aiming to enhance brand loyalty and customer experience.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Guest Service Leader
Kwik Trip Inc.
West Bend, WI
02.2022 - Current
- Led guest service team to enhance customer satisfaction and operational efficiency.
- Trained staff on service protocols and best practices for consistent guest experiences.
- Coordinated inventory management to ensure product availability and minimize stockouts.
- Resolved customer complaints effectively, fostering loyalty and positive brand perception.
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
- Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
Education
Associate of Arts - Healthcare Administration
American InterContinental University
Schaumburg, ILSkills
- Exceptional communication
- Delegation and supervision
- Guest relations
- Complaint handling
- Brand representation
- Customer service
- Computer skills
- Verbal and written communication
- Detail-oriented
- Flexible schedule
- Guest orientation
- Food and beverage area setup
- Cash handling experience
- Teamwork
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Multitasking
Certification
- Certified training Food Service Leader, Kwik Trip Inc. - 3 years
Timeline
Guest Service Leader
Kwik Trip Inc.
02.2022 - Current
Associate of Arts - Healthcare Administration
American InterContinental University