Jenny Muth
IRONWOOD
Summary
Proven Guest Service Leader at Kwiktrip, adept in streamlining operations to enhance guest satisfaction and drive revenue growth. Excels in communication and leadership, demonstrated by effectively resolving guest issues and fostering team development. Skilled in complaint handling and upselling, significantly improving service delivery and customer experience.
Overview
2
2
years of professional experience
Work History
Guest Service Leader
Kwiktrip
09.2022 - Current
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
- Boosted overall revenue by upselling room upgrades, amenities, and additional services.
- Resolved guest issues professionally, turning potential negative experiences into positive ones.
Education
Associate Of Applied Science - General Studies
Gogebic Community College
Ironwood, MI05.2009
Skills
- Exceptional communication
- Delegation and supervision
- Guest relations
- Complaint handling
- Strong leadership
- Customer service
- Detail-oriented
- Food and beverage area setup
- Cash handling experience
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Hospitality services
- Cash handling
- Customer service management
- Relationship building
- Task prioritization
- Self motivation
- Professionalism
Timeline
Guest Service Leader
Kwiktrip
09.2022 - Current
Associate Of Applied Science - General Studies
Gogebic Community College
Similar Profiles
William BjortomtWilliam Bjortomt
Maintenance Technician at kwiktripMaintenance Technician at kwiktrip
Orion SchroederOrion Schroeder
Team Member at KwiktripTeam Member at Kwiktrip
Gary ShiekGary Shiek
Food Product Demonstrator at KwiktripFood Product Demonstrator at Kwiktrip