Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Volunteer Experience
Accomplishments
Interests
Timeline
Generic

Ethan Furlano

Onalaska

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Able to act with self-sufficiency while maintaining success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Guest Service Leader

Kwik Trip
01.2023 - Current
  • Managed staff during second shift and handle any customer complaints that may arise.
  • Tracked attendance, recorded absences and addressed continual issues to maintain efficiency with fully staffed business.
  • Observed employee performance for compliance with policies and standard operating procedures.
  • Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Supervised and trained staff on cash handling, check processing and POS transaction policies.
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.

Safety and Wellness Coordinator

Kwik Trip
09.2022 - Current
  • Handle all things safety related and ensure that the store and staff stay up to code and knowledgeable about all required equipment and tasks.
  • Keep safety equipment and PPE fully stocked as well as handle and properly report and resolve any injuries that may occur.
  • Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
  • Collected and tracked information about participation and outcomes of individual programs.

Volunteer

Blue Stars Drum & Bugle Corps
04.2010 - Current
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.

Coworker

Kwik Trip
02.2022 - 01.2023
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.

Education

Bachelor's Degree - Prelaw

Western Technical College
La Crosse, WI
05-2028

High school diploma - undefined

Onalaska High School
Onalaska, WI
05.2020

Skills

  • Data entry
  • Microsoft Excel
  • Communication skills
  • Typing
  • Negotiation
  • Flexible schedule
  • Event planning
  • Basic accounting
  • Phone etiquette
  • Management
  • Legal research
  • Complaint handling
  • Exceptional communication

Certification

National Society for Legal Technology Certified

Additional Information - Volunteer Experience

Volunteer experience since the age of 8 working with the Blue Stars Drum and Bugle Corp to help sell tickets and raise money through raffles.

Accomplishments

  • Handled and properly recorded several guest incidents involving injury, property damage, and police intervention successfully and smoothly.
  • NSLT certified as of 10/24/24

Interests

  • Initially went to school with the intention of being a choir director Was even given the opportunity to student teach at a local high school during this time, further demonstrating ability to communicate effectively
  • Avid enjoyer of management simulators and war games, demonstrating an aptitude for spreadsheets and information for its own sake

Timeline

Guest Service Leader

Kwik Trip
01.2023 - Current

Safety and Wellness Coordinator

Kwik Trip
09.2022 - Current

Coworker

Kwik Trip
02.2022 - 01.2023

Volunteer

Blue Stars Drum & Bugle Corps
04.2010 - Current

High school diploma - undefined

Onalaska High School

Bachelor's Degree - Prelaw

Western Technical College

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