Sarah DeJoy

I transferred from Kwik Trip (store #926) to the new Kwik Trip (store #1090) that was built. As a Guest Service Leader, I:

• Directed team members during shifts
• Provided exceptional customer service by anticipating guest needs and responding promptly to requests
• Processed payments using cash registers, credit card terminals, and other point-of-sale equipment
• Oversaw compliance with safety mandates and regulations
• Prepared food for the Hot Spot and Roller Grill
• Adhered to food safety regulations
• Utilized suggestive selling techniques to boost sales
• Executed daily bookkeeping tasks
• Created shelf tags for products
• Conducted product counts for inventory management
• Verified vendor deliveries and scanned in products
• Handled incoming calls from guests
• Performed data entry tasks accurately
• Scanned important documents such as invoices
• Ordered food and products for the store
• Sorted and organized daily truck deliveries including frozen, cooler, and grocery totes
• Arranged bakery items on displays
• Monitored product availability and restocked as needed

I transferred from the Kwik Trip in Faribault (store #793) to the Kwik Trip in New Prague (store #926). As an Assistant Store Leader, I:

• Delivered outstanding service to every guest
• Operated cash register efficiently
• Made required cash drops efficiently
• Dropped off cash deposits at bank and picked up required amounts of change for the day
• Prepared food for the Hot Spot and Roller Grill
• Adhered to strict food safety standards
• Utilized suggestive selling techniques to boost sales
• Performed daily bookkeeping responsibilities
• Managed document scanning
• Registered incoming vendors
• Drafted and led weekly leadership meeting agendas
• Processed payroll efficiently
• Managed email responses consistently
• Facilitated resolution of customer issues through effective communication
• Led phone and face-to-face interview sessions
• Recruited new team members
• Guided new employees through various different training sessions
• Evaluated employee performance by conducting performance appraisals
• Procured inventory for store
• Assisted in shelf audits
• Participated in expense assessments
• Contributed to organizing and executing the grand opening event
• Established new team from scratch
• Engaged with potential candidates during recruitment fairs

My responsibilities were the same as the other Assistant Store Leader positions I held in New Prague. The only difference was that the store in Faribault was smaller and closed at 11 p.m.

The closing duties I performed consisted of:

• Shutting down registers and rebooting systems for the following day
• Shutting down equipment such as fuel pumps and Lotto machine
• Taking lottery inventory
• Re-stocking products for the following morning rush
• Cleaning restrooms
• Ensured premises were locked and secured

• Provided excellent customer service to all guests
• Utilized suggestive selling techniques to boost sales
• Operated cash register efficiently
• Performed required cash drops promptly
• Put away truck deliveries
• Created shelf labels for new products
• Put together displays of baked goods
• Restocked shelves and baked goods as needed throughout shift
• Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery
• Organized work area at end of shift to ensure guest readiness for the following day

• Provided tailored advice to first-time clients about optimal tanning methods
• Sold tanning lotion and products
• Sanitized tanning beds
• Ensured tidy and hygienic environment throughout
• Handled incoming calls
• Arranged appointments for clients
• Handled daily store opening and closing procedures

• Organized food orders and ensured accuracy of items served to customers
• Delivered food to guests in a timely manner while following safety protocols
• Ensured that all orders were correct before leaving the kitchen area
• Adhered to food safety regulations
• Portioned condiments
• Prepared deserts
• Performed hostess responsibilities as needed
• Greeted and welcomed customers as they arrived at the restaurant
• Seated customers at available tables
• Processed and recorded to-go orders promptly