Jarod Balderas
Racine
Summary
Dynamic Guest Service Leader with a proven track record at Kwik Trip, excelling in enhancing guest satisfaction and team performance. Skilled in complaint handling and cash management, I foster a collaborative environment that drives results. Recognized for implementing effective training programs, I prioritize exceptional customer service and operational efficiency.
Overview
14
14
years of professional experience
Work History
Guest Service Leader
Kwik Trip
09.2020 - Current
- Led daily operations to enhance guest satisfaction.
- Trained and mentored team members on customer service best practices and safety
- Gave ideas to improve customer
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional customer service experience
- Supervised and trained staff on cash handling, check processing and POS transaction policies.
- Run a shift making sure all tasks our completed while practicing safety.
- Check in help kitchen staff if needed with cooking, tasks, running food and checking times.
- Telling co workers our goals throughout shift encouraging us to hit our numbers and beyond and Kwik chase Kwik chase.
Front Desk Night Auditor
My Place Hotels
04.2019 - 08.2020
- Audited nightly financial transactions to ensure accuracy and compliance with hotel policies.
- Managed guest check-ins and check-outs, providing exceptional customer service throughout the process.
- Coordinated with housekeeping and maintenance teams to address guest needs promptly and efficiently.
- Resolved guest inquiries and complaints, enhancing overall satisfaction and loyalty.
- Kept accounts in balance and ran daily reports to verify totals.
Caregiver
Alpha Homes of Wisconsin
12.2017 - 12.2018
- Provided compassionate support to clients, enhancing daily living activities.
- Developed personalized care plans, collaborating with healthcare professionals for tailored support
- Implemented engaging activities to stimulate cognitive function and improve quality of life for clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Retail Sales Specialist
Pilot Flying J Travel Center
08.2016 - 09.2017
- Delivered exceptional customer service, helping overall shopping experience and guest satisfaction.
- Trained and supervised sales associates helping run collaborative team store/shift.
- Implemented inventory management
- Resolved customer complaints effectively, ensuring positive outcomes and repeat
- Developed training materials for new hires, facilitating smooth onboarding.
Front Desk Agent
Marriot Hotel
05.2011 - 06.2016
- Greeted and assisted guests with check-in and check-out enhancing customer experience.
- Answered phone calls and responded to calls providing accurate information to guests.
- Managed reservations using hotel management , ensuring efficient room locations
- Worked with housekeeping to ensure timely room readiness for arriving guests.
- Processed payments and handled cash transactions at front desk.
Education
High School Diploma -
Racine Park High School
Skills
- Exceptional communication
- Delegation and supervision
- Guest relations
- Complaint handling
- Strong leadership
- Customer service
- Computer skills
- Detail-oriented
- Flexible schedule
- Inventory monitoring
- Product sales
- Emergency response
- Food and beverage area setup
- Cash handling experience
- Loyalty promotion
- Shift change management
- Teamwork
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Guest Service Leader
Kwik Trip
09.2020 - Current
Front Desk Night Auditor
My Place Hotels
04.2019 - 08.2020
Caregiver
Alpha Homes of Wisconsin
12.2017 - 12.2018
Retail Sales Specialist
Pilot Flying J Travel Center
08.2016 - 09.2017
Front Desk Agent
Marriot Hotel
05.2011 - 06.2016
High School Diploma -
Racine Park High School