Samuel Field
Janesville
Summary
Experienced in handling guest relations and complaints to ensure that customers are satisfied. Can effectively lead a crew to achieve desired results. Can adapt quickly to changing workplace settings and scenarios. Able to help out anywhere that is in need of assistance.
Overview
7
7
years of professional experience
Work History
Guest Service Leader
Kwik Trip
04.2024 - Current
- Manage teams of 5-8 people to effectively complete tasks and provide best guest service possible.
- Trained and mentored staff on service standards and best practices.
- Developed strong rapport with guests through personalized service and attention to detail.
- Fill in wherever needed in the kitchen, on the floor, in chicken, and overnight positions.
- Check in vendors and build rapport with them.
Guest Service Coworker
Kwik Trip
10.2022 - 04.2024
- Assist guests with questions, concerns, or any other help needed.
- Proficient in floor, kitchen, and chicken duties, knowledgeable in bakery tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
- Able to work independently and with a team as needed.
Assistant Manager
Mike's Mr. Pizza
04.2019 - 09.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Organized delivery routes to efficiently get orders go customers.
- Handled customer complains to satisfy concerns.
- Managed a team of drivers and cooks to efficiently serve our customers
- Trained new staff, fostering a collaborative team environment.
Cook
Mike's Mr. Pizza
06.2018 - 04.2019
- Prepped ingredients to be adequately supplied for busy shifts.
- Prepared orders efficiently and accurately.
- Cooperated with other cooks to time items to be done at the same time.
- Adapted quickly to special requests from customers.
Education
No Degree - Business
University of Wisconsin, Whitewater
Whitewater, WINo Degree - General Studies
Blackhawk Technical College
Janesville, WIHigh School Diploma -
Milton High School
Milton, WI06-2018
Skills
- Exceptional communication
- Delegation and supervision
- Guest relations
- Complaint handling
- Customer service
- Verbal and written communication
- Inventory monitoring
- First aid training
- Food and beverage area setup
- Cash handling experience
- Problem-solving
Timeline
Guest Service Leader
Kwik Trip
04.2024 - Current
Guest Service Coworker
Kwik Trip
10.2022 - 04.2024
Assistant Manager
Mike's Mr. Pizza
04.2019 - 09.2022
Cook
Mike's Mr. Pizza
06.2018 - 04.2019
No Degree - Business
University of Wisconsin, Whitewater
No Degree - General Studies
Blackhawk Technical College
High School Diploma -
Milton High School