Tahni Martinez
Pueblo,CO
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Leader
Loaf 'N Jug
Pueblo, CO
05.2023 - Current
- Trained new team members on customer service policies and procedures.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Maintained accurate records of transactions and sales data.
- Monitored security cameras to detect suspicious activity or theft within the store premises.
- Ensured compliance with health and safety regulations at all times.
- Processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
- Organized the store floor to ensure that products were easily accessible for customers.
- Responded quickly to emergency situations such as fires or medical emergencies within the store premises.
- Greeted guests and responded to inquiries with a friendly, knowledgeable attitude.
- Conducted regular audits of store operations to identify areas for improvement.
- Performed daily opening and closing duties such as cleaning, organizing, restocking supplies.
- Managed inventory levels by restocking shelves as needed.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established relationships with vendors to ensure timely delivery of merchandise.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Ensured accuracy in all accounting entries and records.
- Conducted research when needed to resolve complex accounting issues quickly.
- Performed data entry of financial information into accounting software programs.
Server
Village Inn
Pueblo, CO
01.2020 - 09.2022
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided exceptional service to high volume of daily customers.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
High School Diploma -
South High School
Pueblo05-2021
Skills
- Upselling strategies
- Complaint Handling
- Guest Relations
- Data Entry
- Delegation and Supervision
- Strong leadership
- Customer Service
- Issue Resolution
- Cash handling experience
Certification
- Serv Safe Certified (Issued Feb 20,2024)
Timeline
Guest Service Leader
Loaf 'N Jug
05.2023 - Current
Server
Village Inn
01.2020 - 09.2022
High School Diploma -
South High School
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