Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tahni Martinez

Pueblo,CO

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Leader

Loaf 'N Jug
Pueblo, CO
05.2023 - Current
  • Trained new team members on customer service policies and procedures.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Maintained accurate records of transactions and sales data.
  • Monitored security cameras to detect suspicious activity or theft within the store premises.
  • Ensured compliance with health and safety regulations at all times.
  • Processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
  • Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
  • Organized the store floor to ensure that products were easily accessible for customers.
  • Responded quickly to emergency situations such as fires or medical emergencies within the store premises.
  • Greeted guests and responded to inquiries with a friendly, knowledgeable attitude.
  • Conducted regular audits of store operations to identify areas for improvement.
  • Performed daily opening and closing duties such as cleaning, organizing, restocking supplies.
  • Managed inventory levels by restocking shelves as needed.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Established relationships with vendors to ensure timely delivery of merchandise.
  • Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
  • Ensured accuracy in all accounting entries and records.
  • Conducted research when needed to resolve complex accounting issues quickly.
  • Performed data entry of financial information into accounting software programs.

Server

Village Inn
Pueblo, CO
01.2020 - 09.2022
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Followed health safety guidelines when preparing and serving food products.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked food before serving it to customers.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Provided exceptional service to high volume of daily customers.
  • Explained menu items, describing ingredients and cooking methods upon request.

Education

High School Diploma -

South High School
Pueblo
05-2021

Skills

  • Upselling strategies
  • Complaint Handling
  • Guest Relations
  • Data Entry
  • Delegation and Supervision
  • Strong leadership
  • Customer Service
  • Issue Resolution
  • Cash handling experience

Certification

  • Serv Safe Certified (Issued Feb 20,2024)

Timeline

Guest Service Leader

Loaf 'N Jug
05.2023 - Current

Server

Village Inn
01.2020 - 09.2022

High School Diploma -

South High School
  • Serv Safe Certified (Issued Feb 20,2024)
Tahni Martinez