Alexis Cruz
Guest Service Leader
Hesperia,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Positive and upbeat, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Leader
Pilot Flying J
Rialto, CA
01.2023 - Current
- Greeted guests and responded to inquiries with a friendly, knowledgeable attitude.
- Managed customer complaints and rectified issues to complete satisfaction.
- Reviewed employee performance evaluations with team members on a regular basis.
- Trained new team members on customer service policies and procedures.
- Ensured compliance with health and safety regulations at all times.
- Maintained accurate records of transactions and sales data.
- Conducted regular audits of store operations to identify areas for improvement.
- Managed inventory levels by restocking shelves as needed.
- Responded quickly to emergency situations such as fires or medical emergencies within the store premises.
In-Home Caregiver
IHSS In Home Support Services
Hesperia, CA
07.2020 - Current
- Respected client privacy rights at all times when providing services.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Provided emotional support by listening attentively to concerns expressed by clients.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Adhered to safety standards while providing care in the home setting.
- Recognized emergency situations and implemented appropriate procedures.
Customer Service Manager
Vallarta Supermarket
Hesperia, CA
03.2021 - 01.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Evaluated and authenticated returns, exchanges and voids.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Audited customer account information to identify issues and develop solutions.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Eviction Process Server
Rm Properties
Hesperia , CA
01.2019 - 12.2022
- Serve legal documents to individuals in a professional and efficient manner.
- Locate and served individuals who are difficult to find.
- Work with attorneys and court staff when a resident wants to fight for their apartment.
- Understanding the type of legal documents that can be served and the process of serving them.
Cashier
Vallarta Supermarket
Hesperia, CA
12.2020 - 03.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Welcomed customers, offering assistance to help find store items.
- Scanned items and checked pricing on cash register for accuracy.
Courtesy Clerk
Vallarta Supermarkets
Hesperia, CA
12.2019 - 12.2020
- Greeted customers and provided assistance in locating items.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Assisted customers with product selection and answered questions about store policies.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Organized backroom areas for efficient storage of merchandise.
- Organized promotional displays to attract customers' attention.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Gift-wrapped items purchased by customers.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Ensured safety by monitoring the parking lot for any suspicious activity.
Education
High school diploma -
Mojave High School
Hesperia, CA12.2019
Emergency Medical Technology
Victor Valley Regional Public Safety Training
Apple Valley, CASkills
- Customer Service
- Inventory Monitoring
- Detail Oriented
- Computer Skills
- Documentation and Reporting
- Flexible Schedule
- Property Security
- Reservation Management
- Data Entry
- Key Management System
- Issue Resolution
- First aid and safety
- Patient care
- Attention to Detail
- Decision-Making
- Truck Scales Operation
- Diesel systems knowledge
- Flexible and Adaptable
- Service standard compliance
- Maintaining liquid carbon tanks
- Engine components, pumps and fuel systems knowledge
- Multitasking Abilities
- Activation of fuel pumps
- ServSafe Manager
- Safety and health protocols
Certification
- Basic Life Support (BLS) Provider, 03/2021, 03/2023, Has successfully completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association Basic Life Support (CPR and AED) program.
- American College Of Surgeons Committee On Trauma, 06/2021, Present, Successful completion of the (STOP THE BLEED COURSE).
- ServSafe Food Protection Manager, 02/2023, 02/2028, For successfully completing the standards set forth the ServSafe Food Protection Manager Certification Examination, which is accredited by the American National Standards Institute (ANSI)- Conference for Food Protection (CFP).
- Authorized Service Contractor Certification, EMCO Wheaton retail - 2023, for successfully completed ASC certification training for installation, preventive maintenance and compliance testing on the following phase II EVR system CARB Executive Orders VR-203; VR-204, VR-207; VR-208; VR-501.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Leader
Pilot Flying J
01.2023 - Current
Customer Service Manager
Vallarta Supermarket
03.2021 - 01.2023
Cashier
Vallarta Supermarket
12.2020 - 03.2021
In-Home Caregiver
IHSS In Home Support Services
07.2020 - Current
Courtesy Clerk
Vallarta Supermarkets
12.2019 - 12.2020
Eviction Process Server
Rm Properties
01.2019 - 12.2022
High school diploma -
Mojave High School
Emergency Medical Technology
Victor Valley Regional Public Safety Training