Brennyn Cox
Pittsboro,NC
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
1
1
year of professional experience
Work History
Guest Service Leader
Lowe's Foods
Chapel Hill, NC
08.2023 - 08.2024
- Organized the store floor to ensure that products were easily accessible for customers.
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
- Responded quickly to emergency situations such as fires or medical emergencies within the store premises.
- Performed daily opening and closing duties such as cleaning, organizing, restocking supplies.
- Reviewed employee performance evaluations with team members on a regular basis.
- Conducted regular audits of store operations to identify areas for improvement.
- Trained new team members on customer service policies and procedures.
- Managed inventory levels by restocking shelves as needed.
- Processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
- Greeted guests and responded to inquiries with a friendly, knowledgeable attitude.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Assisted customers in selecting merchandise based on individual needs and preferences.
- Ensured compliance with health and safety regulations at all times.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted walk-in and phone guests, determining interests and needs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Computed bills, collected payments and made change for guests.
Education
Some College (No Degree) - Hospitality And Tourism Management
Appalachian State University
Boone, NCSkills
- Guest relations
- Complaint handling
- Organizational skills
- Time management
- Employee training
- Customer service
- Effective communication
- Delegation and supervision
- Cash handling experience
- Flexible schedule
- Attention to detail
- Guest service oversight
- Front desk operations
Affiliations
- Dog owner
- Pet Sitting
- Dog Walking
- Babysiting
Timeline
Guest Service Leader
Lowe's Foods
08.2023 - 08.2024
Some College (No Degree) - Hospitality And Tourism Management
Appalachian State University