Amanda Frazier
Lancaster
Summary
Guest Service Leader with a proven track record at Kwik Trip, excelling in customer relations and complaint resolution. Skilled in money handling and detail-oriented, I foster loyalty through exceptional service and effective team training, ensuring a positive experience that drives repeat business and enhances store reputation.
Overview
9
9
years of professional experience
Work History
Guest Service Leader
Kwik Trip
Lancaster, WI
12.2021 - Current
- Led team in delivering exceptional customer service, ensuring satisfaction and loyalty.
- Trained new employees on operational procedures and customer engagement techniques.
- Assist managing inventory levels, ensuring product availability while minimizing waste.
- Resolved customer complaints promptly, maintaining positive store reputation.
- Perform excellent guest service
Sales Associate
Walkers Clothing And Shoes
Lancaster, WI
11.2019 - 12.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory levels through regular stock assessments and reordering
- Developed product knowledge to provide informed recommendations to customers.
- Resolved customer inquiries and complaints effectively, ensuring high satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Tower Junction
Montfort, WI
10.2018 - 01.2019
- Delivered exceptional customer service in high-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Resolved customer complaints effectively, maintaining positive dining experiences.
Dental Assistant
Gibbons Dental
Mineral Point, WI
12.2016 - 05.2018
- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization of instruments and adherence to safety protocols.
- Maintained accurate patient records and updated treatment plans efficiently.
- Collaborated with dentists to ensure optimal patient care and treatment outcomes.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Dental Hygiene
North Central Technical College
Wausau, WIHigh School Diploma - General Studies
Edgar High School
Edgar, WI05.2005
Skills
- Exceptional communication
- Money Handling
- Guest relations
- Complaint handling
- Customer service
- Detail-oriented
- Guest accommodations
- Documentation and reporting
Timeline
Guest Service Leader
Kwik Trip
12.2021 - Current
Sales Associate
Walkers Clothing And Shoes
11.2019 - 12.2021
Waitress
Tower Junction
10.2018 - 01.2019
Dental Assistant
Gibbons Dental
12.2016 - 05.2018
Dental Hygiene
North Central Technical College
High School Diploma - General Studies
Edgar High School