Joseph Costello
Rensselaer
Summary
Dedicated Guest Service Leader with proven skills in complaint handling, flexible scheduling, and guest accommodations, consistently enhancing customer satisfaction and team performance.
Overview
11
11
years of professional experience
Work History
Guest Service Leader
Cumberland Farms
Glenmont, NY
06.2023 - Current
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Oversaw daily operations, ensuring adherence to company policies and high service standards.
- Implemented process improvements that streamlined workflows and reduced wait times for customers.
- Resolved customer complaints promptly, fostering positive relationships and enhancing customer satisfaction.
- Monitored daily business operations to drive peak team performance.
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
- Monitored inventory levels of supplies, coordinating with vendors to restock items as necessary while controlling costs effectively.
- Supervised and trained staff on cash handling, check processing and POS transaction policies.
Assistant Manager
Speedway Gas Station
East Schodack, NY
03.2018 - 08.2023
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and developed staff in customer service best practices and operational efficiency.
- Implemented inventory management processes, reducing waste and improving stock accuracy.
- Coordinated staff schedules to optimize coverage during peak hours and maintain service quality.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Package Handler
UPS
Latham, NY
05.2015 - 07.2016
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Education
High School Diploma -
Troy High School
Troy, NYSkills
- Exceptional communication
- Delegation and supervision
- Guest relations
- Complaint handling
- Flexible schedule
- Guest accommodations
Timeline
Guest Service Leader
Cumberland Farms
06.2023 - Current
Assistant Manager
Speedway Gas Station
03.2018 - 08.2023
Package Handler
UPS
05.2015 - 07.2016
High School Diploma -
Troy High School