Amber Lococo
Essex,MD
Summary
Dynamic professional with a strong background in sales and office management. Focused on enhancing customer satisfaction and driving sales performance through strategic planning, effective communication, and employee development.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Enterprise Mobility
Dundalk, Maryland
04.2026 - Current
- Resolved customer service inquiries and complaints to enhance customer satisfaction.
- Collaborated with management to develop strategic plans aligning with business goals.
- Executed thorough opening and closing duties to ensure smooth daily operations.
- Maintained up-to-date knowledge of company products and services.
Management Assistant
Enterprise Mobility
10.2025 - 04.2026
- Promoted to Management Assistant within first year after achieving “Best of the Best” in sales numbers and positive reviews from customers.
- Rewarded with elite sales status several times over monthly sales matrix evaluations.
- Handled any incoming calls regarding availability, insurance coverage, and scheduling.
- Coordinated with insurance adjusters and auto body shops to monitor and secure coverage extensions.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Processed deposits and performed daily follow-ups to ensure timely payment collection from customers.
Management Trainee
Enterprise Mobility
Hunt Valley, Maryland
01.2025 - 10.2025
- Achieved top sales goals and was given a lateral promotion to BWI as a part of the "Best of the Best" program for high performance in sales and customer service.
- Resolved customer issues efficiently, contributing to increased customer loyalty.
- Shadowed managers to learn expectations and management techniques for team development.
- Gained understanding of company processes and procedures to improve role effectiveness.
Wellness Center Supervisor
VetIQ
07.2021 - 09.2025
- Led hiring process by conducting interviews and selecting top candidates for open positions, ensuring alignment with team needs.
- Provided training and mentoring to new hires, contributing to their successful integration and development.
- Coordinated monthly employee schedules and maintained accurate records of attendance, payroll data, lab work, and inventory.
- Ensured inventory was ordered based on accurate stock and frequency of use.
- Maintained updated appointment schedule for clients and coordinated walk-ins.
- Drove sales growth through tailored upselling of products and services based on individual client needs.
- Performed outreach via social media and local rescues to encourage business.
- Supported veterinary team by serving as Veterinary Clinic Assistant daily.
House and Pet Sitter
Rover Inc.
11.2021 - 01.2025
- Exercised animals regularly with walks and rigorous play activities.
- Maintained clean, safe environment for pets, promoting comfort and well-being throughout care period.
- Prepared food, water, and medications according to owners' specific instructions to ensure pet health and adherence to care routines.
- Provided attentive care and affection to all animals, ensuring safety and comfort in their environment.
- Cared for special needs animals requiring extra attention due to age or disability.
- Communicated professionally and frequently with pet owners via phone, email, and text.
- Built trust with clients and fostered repeat bookings by consistently demonstrating reliability and attention to detail in all aspects of pet care provision.
Server/Bartender
Eagles Nest Country Club
09.2017 - 07.2021
- Boosted sales through effective upselling techniques and in-depth knowledge of menu items, specials, and promotions.
- Managed multiple tables simultaneously while maintaining high service quality.
- Built strong relationships with regular members, enhancing guest loyalty.
- Utilized POS system to place orders and handle bills.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Office Manager
Orphaned Wildlife Rescue Center
10.2016 - 04.2017
- Coordinated recruitment and training, managing monthly schedule for 30+ volunteers and interns to ensure effective support.
- Developed and distributed monthly newsletter to volunteers and donors, enhancing engagement and communication.
- Recorded patient intake data in Excel spreadsheets.
Overnight Shift Supervisor
Orphaned Wildlife Rescue Center
08.2015 - 10.2016
- Trained new staff on kennel maintenance, animal care, and feeding protocols to ensure high standards of animal welfare.
- Implemented individual animal care plans to maintain health and well-being of animals.
- Educated volunteers and staff on proper animal care and handling.
Education
Bachelor of Science - Biology
Towson University
Baltimore, MDSkills
- Customer Relationship Management
- Sales Strategy
- Employee Development
- Team leadership
- Detail Oriented
- Analytical Thinking
- Scheduling Coordination
Timeline
Assistant Manager
Enterprise Mobility
04.2026 - Current
Management Assistant
Enterprise Mobility
10.2025 - 04.2026
Management Trainee
Enterprise Mobility
01.2025 - 10.2025
House and Pet Sitter
Rover Inc.
11.2021 - 01.2025
Wellness Center Supervisor
VetIQ
07.2021 - 09.2025
Server/Bartender
Eagles Nest Country Club
09.2017 - 07.2021
Office Manager
Orphaned Wildlife Rescue Center
10.2016 - 04.2017
Overnight Shift Supervisor
Orphaned Wildlife Rescue Center
08.2015 - 10.2016
Bachelor of Science - Biology
Towson University