Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Long

Charlotte,NC

Summary

Data Analyst recognized for enhancing productivity and efficiency in project execution. Expertise in data visualization, statistical analysis, and predictive modeling drives informed decision-making. Strong problem-solving and critical thinking skills contribute to successful team collaboration and project outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Rep 1, Cust Svc Billing

Spectrum Business
11.2023 - Current
  • Engage with diverse customers nationwide, resolving billing inquiries with high service standards.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

Data Analyst

Corning Optical Communications LLC
03.2020 - 01.2023
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Used statistical methods to analyze data and generate useful business reports.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Utilized data visualization tools to effectively communicate business insights.

Undergraduate Research Assistant

The University of North Carolina at Charlotte
Charlotte, NC
04.2017 - 08.2018
  • Entered large sets of private patient data using Microsoft Excel formulas for accuracy.
  • Utilized SPSS to model results and generate reports on ADHD and financial literacy measures in adults.
  • Collaborated with leadership team to validate incoming data, ensuring accuracy and integrity.
  • Independently identified and corrected discrepancies in data entries.

Education

Bachelor of Science - Psychology

University of North Carolina At Charlotte
Charlotte, NC
05-2019

Skills

  • Data analysis and reporting
  • Customer relationship management
  • Data visualization
  • Customer service excellence
  • Excel proficiency
  • Communication skills

Certification

  • Introduction to Career Skills in Data Analytics
  • Learning Data Analytics: 1 Foundations
  • Learning Data Analytics Part 2: Extending and Applying Core Knowledge

Timeline

Rep 1, Cust Svc Billing

Spectrum Business
11.2023 - Current

Data Analyst

Corning Optical Communications LLC
03.2020 - 01.2023

Undergraduate Research Assistant

The University of North Carolina at Charlotte
04.2017 - 08.2018

Bachelor of Science - Psychology

University of North Carolina At Charlotte

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