Amber Lopez

As a highly trained safety professional, duties include greeting and assisting passengers on domestic and international flights. Assist with seat location, demonstrating emergency procedures, cart service, inquiries, briefing and collaborating with the Pilot and First Officer and problem solving skills and a customer service expert.

Hire, train, and guide new employees on customer service, menu knowledge, duties, and food content. Promote winning customer service and sanitation practices. Responsible for restaurant inventory, cash maintenance and transactions. Create an employee schedule for the front and back of house, handle employee concerns and disputes and translate critical information to staff.

• Assisted customers of the San Antonio area with their water bill inquiries. Daily tasks included detailed and complex explanations of consumption and regulatory fees, creating work orders and service requests, calculating payments and adjustments, analyzing and interpreting pay histories, de-escalating situations, and communicating critical information for commercial and residential customers.

Operated as a front-end manager. Ensured the ultimate customer service experience, assisting guests and staff to resolve issues in a timely and efficient manner and delegate tasks appropriately. Oversaw transactions, guest returns, and new employee training. Acted as manager on duty at night, overseeing, validating and reconciling funds, and making deposits.

Tasks included customer service experience and education, inventory maintenance, sales processing, assisting in loading, delivery planning, and merchandise pickups.

Assigned tasks and delegated work assignments to student employees, conducted new employee training. Oversaw cash drawer maintenance, deposits, inventory, opening and closing multiple campus café locations. Assisted with employee development, delivered outstanding customer service, and worked to maintain a professional and engaging working environment.