Amber Lott
Insurance Verification Specialist
420 W Highland CT,KY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Insurance Verification Specialist
Owensboro Health Regional Hospital
07.2023 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Updated patient records with accurate, current insurance policy information.
Administrative Assistant
Owensboro Health Regional Hospital
01.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Certified Sterile Processing Technician
Owensboro Health Regional Hospital
01.2019 - 01.2022
- Upheld regulatory requirements, diligently performing biological monitoring tests on sterilizers regularly.
- Advocated for workplace safety measures, proactively identifying potential hazards and taking appropriate corrective actions as necessary.
Materials Management Specialist
Owensboro Health Regional Hospital
04.2013 - 01.2019
- Enhanced inventory accuracy by implementing efficient material management procedures and tracking systems.
- Optimized resource utilization by managing the allocation of materials based on project requirements and priorities.
- Implemented cost-saving initiatives in purchasing processes through strategic supplier selection and negotiation tactics.
Certified Nursing Assistant/Unit Clerk
Owensboro Health Regional Hospital
07.2009 - 04.2013
Customer Service Representative
Owensboro Health Regional Hospital
08.2007 - 07.2009
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Certified Nursing Assistant/Unit Clerk
Owensboro Health Regional Hospital
07.2003 - 08.2007
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Nursing Assistant
Wellington Parc
06.2000 - 11.2000
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Associate of Arts -
Owensboro Community And Technical College
Owensboro, KY 01.2018 - 01.2020
High School Diploma -
Daviess County High School
Owensboro, KY 08.1997 - 05.2001
Skills
Punctual and reliable
Adaptability
Problem-solving
Attention to detail
Excellent communication
Strong work ethic
Multitasking
Health and safety regulations
Analytical skills
Certification
CNA - Certified Nurse Assistant
Timeline
Insurance Verification Specialist
Owensboro Health Regional Hospital
07.2023 - Current
Administrative Assistant
Owensboro Health Regional Hospital
01.2022 - 07.2023
Certified Sterile Processing Technician
Owensboro Health Regional Hospital
01.2019 - 01.2022
Associate of Arts -
Owensboro Community And Technical College
01.2018 - 01.2020
Materials Management Specialist
Owensboro Health Regional Hospital
04.2013 - 01.2019
Certified Nursing Assistant/Unit Clerk
Owensboro Health Regional Hospital
07.2009 - 04.2013
Customer Service Representative
Owensboro Health Regional Hospital
08.2007 - 07.2009
Certified Nursing Assistant/Unit Clerk
Owensboro Health Regional Hospital
07.2003 - 08.2007
Nursing Assistant
Wellington Parc
06.2000 - 11.2000
High School Diploma -
Daviess County High School
08.1997 - 05.2001
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