Amber Love
Mineola,TX
Summary
Dynamic sales professional with a proven track record at Suddenlink, excelling in customer relationship building and upselling strategies. Adept at analyzing market trends to drive revenue growth, I leverage strong interpersonal communication skills to enhance client satisfaction and loyalty, consistently exceeding sales targets through effective product knowledge and service recommendations.
Overview
10
10
years of professional experience
Work History
Sales Representative
Home Fusion
03.2020 - 12.2025
- Developed and maintained strong customer relationships to enhance client loyalty.
- Conducted product demonstrations, effectively showcasing features and benefits to potential customers.
- Collaborated with team members to strategize sales approaches and improve overall performance.
- Analyzed market trends to identify new sales opportunities and adapt strategies accordingly.
- Implemented strategies to upsell products, contributing to overall revenue growth for the department.
- Analyzed market trends to identify opportunities for product promotion and targeted marketing efforts.
Inbound Sales Representative
Suddenlink/Altice
07.2019 - 03.2020
- Engaged customers through effective communication to identify needs and recommend suitable services.
- Managed inbound calls efficiently, ensuring prompt resolution of inquiries and concerns.
- Collaborated with team members to share best practices and enhance customer service strategies.
- Assisted in training new representatives on sales techniques and company policies.
- Developed product knowledge to provide informed recommendations, driving customer satisfaction.
- Streamlined inbound call process to reduce customer wait times and improve overall service efficiency.
- Contributed to significant increase in monthly sales targets by effectively cross-selling and upselling products.
Retail Sales Associate
Suddenlink
03.2017 - 07.2019
- Delivered exceptional customer service, ensuring a positive shopping experience.
- Assisted in inventory management, tracking stock levels and facilitating reorder processes.
- Trained new associates on sales techniques and product knowledge to enhance team performance.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Call Center Agent, Inbound Sales
Suddenlink
07.2015 - 03.2017
- Delivered exceptional customer service in high-volume inbound sales environment.
- Collaborated with team members to resolve complex customer inquiries efficiently.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Conducted follow-up calls with customers to ensure satisfaction and gather valuable feedback for continuous improvement efforts.
Education
High School Diploma -
Van
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Product and service sales
- Upselling and cross selling
- Lead prospecting
- Lead generation
- B2B and B2C sales
- Closing sales
- Online sales strategies
- Contact follow-up
Languages
English
Timeline
Sales Representative
Home Fusion
03.2020 - 12.2025
Inbound Sales Representative
Suddenlink/Altice
07.2019 - 03.2020
Retail Sales Associate
Suddenlink
03.2017 - 07.2019
Call Center Agent, Inbound Sales
Suddenlink
07.2015 - 03.2017
High School Diploma -
Van