Amber Lowery
Jonesboro,LA
Summary
Court Room Supervisor at Jackson Parish Correctional Center with extensive experience in coordinating attorney visitations and managing court processes. Demonstrated ability to lead the team effectively, ensuring timely and efficient operations. Committed to delivering high-quality service and support in this company. Focused on continuous learning and professional development.
Overview
21
21
years of professional experience
Work History
Court Room Supervisor
Jackson Parish Correctional Center
Jonesboro, LA
06.2020 - Current
- Supervised and assisted staff with daily operations regarding court connections with hearings, scheduling of attorney visitations, and completion of the attorney visitations.
- Coached and guided new court staff on company policies and procedures while emphasizing significance of teamwork to achieve required duties.
- Assist judges in promptly providing the paperwork for the respondents during their hearings.
- Created weekly schedules for attorney visitations and G.28 logs using Excel.
- Managed submission of VAV ICE log in compliance with ICE requirements
Medical Receptionist
Green Clinic
Ruston, LA
09.2008 - 03.2013
- Greeted patients warmly and ensured a positive first impression at the clinic.
- Scheduled appointments efficiently using their scheduling system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Compiled and coded patient information or data in appropriate computer system.
- Collected patient information and verified insurance details accurately.
- Coordinated communication between patients and medical staff effectively.
- Maintained organized medical records in compliance with privacy regulations.
- Responded to patient inquiries promptly and professionally over the phone.
- Assisted healthcare providers by preparing necessary documentation for visits.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Secretary
McCartney Oil Co.
Jonesboro, LA
10.2004 - 08.2008
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Processed invoices for payment; tracked payments received from clients.
- Provided administrative support to the Office Manager and other staff members.
- Keyed in charges to the accurate accounts to be charged. Balanced daily and end of the month charges and payments.
- Assisted with accounts receivable and accounts payable functions by applying payments and refunds to the correct accounts to ensure our weekly and monthly billing was accurate when submitted.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Jonesboro Hodge High School
Jonesboro05-2004
Skills
- Court administration
- Office supply inventory
- Confidential record management
- Data entry accuracy
- Customer service
- Team coordination
- Problem solving
- Staff training
- Time management
- Conflict resolution
- Regulatory compliance
- Task delegation
- Workload prioritization
- Scheduling coordination
Accomplishments
- Awarded Employee of the month and Supervisor of the quarter in 2024 at Jackson Parish Correctional Center
References
References available upon request.
Timeline
Court Room Supervisor
Jackson Parish Correctional Center
06.2020 - Current
Medical Receptionist
Green Clinic
09.2008 - 03.2013
Secretary
McCartney Oil Co.
10.2004 - 08.2008
High School Diploma -
Jonesboro Hodge High School