Amber Lucas
Gastonia,NC
Summary
Certified Chiropractic Assistant with expertise in patient care and chiropractic procedures, recognized for exceptional interpersonal skills and multitasking abilities. Demonstrates strong knowledge of medical terminology and hands-on experience in therapeutic applications, contributing to high productivity and efficient task completion. Specialized in patient care, medical record keeping, and clinical procedures, ensuring optimal patient experiences. Committed to fostering teamwork and empathy within healthcare environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Chiropractic Assistant
Bradley Chiropractic Clinic
Gastonia, NC
04.2022 - Current
- Educated patients about chiropractic care to help achieve health goals.
- Processed patient payments and handled billing inquiries.
- Compiled and organized patient records, ensuring confidentiality and compliance.
- Performed patient intake procedures, including health history documentation.
- Participated in community outreach programs to promote chiropractic services.
- Performed administrative duties including answering phones, greeting patients, and maintaining records.
- Contacted medical facilities to schedule patients for admission.
- Communicated with insurance companies to facilitate proper billing procedures and collect payments.
Call Center Representative
C3i Solutions
Kings Mountain, NC
09.2020 - 03.2022
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions and transactions for future reference.
Office Manager
Heafner's Towing
Gastonia, NC
05.2016 - 08.2019
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
High School Diploma -
South Point High School
Belmont, NC06-2013
Some College (No Degree) - General Studies
Gaston College
Dallas, NCSkills
- Office management
- Statement preparation
- Appointment confirmation
- Insurance benefits verification
- Healthcare industry
- Medical office administration
- Billing support
- Medical charting
- Medical billing and coding
- Payment collection
- HIPAA compliance
- Typing and filing
- Patient scheduling
Certification
- Certified Chiropractic Assistant Level 1 -Clinical Certificate No. 5081
Timeline
Certified Chiropractic Assistant
Bradley Chiropractic Clinic
04.2022 - Current
Call Center Representative
C3i Solutions
09.2020 - 03.2022
Office Manager
Heafner's Towing
05.2016 - 08.2019
High School Diploma -
South Point High School
Some College (No Degree) - General Studies
Gaston College
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