AMBER LUCKETT
Gilbert,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Server
Zipps Sports Grill
12.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Assistant Manager
Mark-Taylor Residential Inc.
04.2015 - 09.2020
- Experienced in various types of properties including a take over and three lease-ups.
- Remained aware of all construction updates and notified appropriate individuals of delays and schedule changes.
- Promoted a high level of customer service and assistance by greeting prospects, highlighting amenities and benefits of the community while touring and securing leases.
- Conducted background checks on applicants and verified income.
- Resolved resident complaints or concerns in the most effective manner possible.
- Coordinated maintenance requests and reached out to vendors for certain repairs and follow.
Education
High School Diploma -
Mesquite High School
Gilbert, AZ2008
Skills
- Training and Mentoring
- Sales and Upselling Techniques
- Organization and Efficiency
- Teamwork and Collaboration
Accomplishments
- Graduated Level-Up Program for Assistant Managers
- Maintained average TPA score of 98% or higher
- Closing Ratio YTD 55%
- Secret Shop 98%
Timeline
Server
Zipps Sports Grill
12.2021 - Current
Assistant Manager
Mark-Taylor Residential Inc.
04.2015 - 09.2020
High School Diploma -
Mesquite High School