Amber Luntey
Plumas Lake,CA
Summary
Experienced Operations Leader with a demonstrated history of managing teams, in both a healthcare and retail environment, with a commitment to achieving results with integrity. Natural people person successful at building connections with team members, patients, and fellow leaders and successful at managing multiple priorities. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching and performance management.
Overview
12
12
years of professional experience
Work History
Regional Operations Supervisor
DaVita IKC
04.2022 - Current
- Supervised day-to-day activities of a team of 10-12 Care Coordinators, serving 2000+ patients.
- Assisted in hiring and training of team members.
- Collaborated with leadership to refine procedures, devise best practices and correct quality audit findings.
- Reviewed operational strategies and developed systems and procedures to improve quality and team efficiency
- Boosted team productivity by enhancing performance monitoring and instituting motivational approaches.
- Coordinated workshops and development opportunities to educate and encourage team collaboration on best practices and problem-solving to remove barriers to achieving results.
Store Manager Trainer
Starbucks Coffee Company
09.2016 - 12.2021
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to managers.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Advised senior leadership on best practices for employee growth and productivity goals, consistently helping company achieve lower turnover.
- Trained and mentored seven managers hired and/or promoted to fulfill various roles.
Store Manager
Starbucks
07.2013 - 12.2021
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Managed inventory tracking and physical inventory counts to minimize loss and maximize profitability.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Hired, trained, evaluated performance and enforced disciplinary actions for 35 associates.
- Analyzed and interpreted store trends to facilitate planning.
Assistant Store Manager
Starbucks
10.2012 - 06.2013
- Created schedules and delegated assignments based on team strengths to optimize efficiency and meet business demands.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Education
Bachelor of Arts - Psychology
California State University, Sacramento
Sacramento, CA12.2012
High School Diploma -
El Camino Fundamental High School
Sacramento, CA06.2006
Skills
- Product analysis
- Staff training and development
- Operational efficiency
- Team leadership and coaching
- Training program development
- Microsoft Office proficiency
Additional Information
December 2022: DaVita Core Value Award - Fulfillment
Q3 FY16 Manager of the Quarter
Q3 FY19 Manager of the Quarter
Q1 FY21 Manager of the Quarter
Q2 FY21 Manager of the Quarter
References
Stephanie Adams
Attorney At Law
254-247-5189
stephanie.adams1hotmail.com
Kasandra Orme
Director, Physician Engagement
DaVita IKC (Village Health)
720-693-4928
kasandra.orme@davita.com
Ivana Fernandez
Store Manager
Starbucks Coffee Company
209-840-2473
iivanafernandez@gmail.com
Timeline
Regional Operations Supervisor
DaVita IKC
04.2022 - Current
Store Manager Trainer
Starbucks Coffee Company
09.2016 - 12.2021
Store Manager
Starbucks
07.2013 - 12.2021
Assistant Store Manager
Starbucks
10.2012 - 06.2013
Bachelor of Arts - Psychology
California State University, Sacramento
High School Diploma -
El Camino Fundamental High School
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