Amber Maddox
Guntersville,AL
Summary
Methodical Quality Assurance Auditor successful at standardizing compliance review and correction across all business areas. Efficient and accurate team player with demonstrated success in working in fast paced, chaotic environments for over three years.
Overview
21
21
years of professional experience
Work History
Quality Auditor
Polaris Industries
06.2020 - Current
- Identified discrepancies in product specifications and collaborated with engineering teams to resolve issues.
- Implemented corrective actions to address discrepancies found during audits, resulting in improved overall performance.
- Trained new auditors on company policies and best practices, enhancing their ability to perform accurate audits.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Gathered and reviewed current data to determine areas in need of improvement.
Home Health Caregiver
Home Instead Senior Care
04.2008 - 03.2018
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, improving their overall quality of life.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
CNA
Barfield Health Care
12.2005 - 04.2008
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Kennel Worker
Parkway Veterinary Clinic
04.2003 - 08.2005
- Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Assisted in successful pet adoptions by creating detailed profiles highlighting each animal''s unique personality and needs.
- Increased client satisfaction by offering attentive customer service and addressing any concerns regarding their pets'' stay at the kennel.
- Reduced stress levels among boarding animals with consistent routines and calming enrichment activities.
Education
Associate of Applied Science - Criminal Justice
Northeast Alabama Community College
Rainsville, AL05.2020
Skills
- Report Preparation
- Quality Management Systems
- Investigation leadership
- Continuous Improvement
- Data Collection
- Documentation Review
- Product Quality Requirements
- Quality Control Processes
Timeline
Quality Auditor
Polaris Industries
06.2020 - Current
Home Health Caregiver
Home Instead Senior Care
04.2008 - 03.2018
CNA
Barfield Health Care
12.2005 - 04.2008
Kennel Worker
Parkway Veterinary Clinic
04.2003 - 08.2005
Associate of Applied Science - Criminal Justice
Northeast Alabama Community College