Amber Maddox

DIRECTOR OF OPERATIONS

Oversaw operations at Camp Bow Wow in Baton Rouge and Prairieville, LA, fostering a collaborative team environment. Guided staff in delivering exceptional pet care services while maintaining safety standards. Enhanced customer satisfaction through effective communication and problem resolution.

• Oversee full operations for two Camp Bow Wow locations, supporting dog boarding, daycare/playcare, and grooming services.
• Lead a management structure consisting of 2 General Managers and 4 Assistant Managers, with oversight of 50+ shift employees.
• Serve as the primary operational leader reporting only to ownership, responsible for staff performance, customer satisfaction, and facility operations.
• Resolve complex customer service issues, ensuring positive outcomes and protecting brand reputation.
• Develop and execute marketing campaigns and social media strategies, including 4–5 annual promotional events at local fairs, festivals, and community events to increase brand awareness and bookings.
• Manage vendor relationships and contract reviews, negotiating services, and maintaining operational efficiency.
• Oversee payroll coordination and staffing operations, including scheduling oversight and workforce management.
• Direct emergency response and issue triage, including dog medical incidents requiring veterinary coordination, facility repairs, internet outages, and operational disruptions.
• Manage inventory control and supply procurement for both locations to maintain uninterrupted daily operations.
• Support strategic business growth through operational improvements, marketing initiatives, and service quality oversight.

• Assisted in patient intake, including vital sign measurements and medical history documentation.
• Coordinated scheduling of patient appointments to optimize clinic workflow and minimize wait times.
• Prepared examination rooms, ensuring cleanliness and availability of necessary medical supplies.
• Managed electronic health records, ensuring accurate data entry and confidentiality compliance.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Oversaw social media marketing content design and publication strategies. Managed staff scheduling and addressed absenteeism. Led recruitment, onboarding, and supervision of staff at three seniority levels. Directed care and medication supervision for a daily population of up to 160 dogs.

• Led operational strategies to enhance customer satisfaction and ensure high-quality pet care services.
• Streamlined scheduling processes to improve staff utilization and service responsiveness during peak hours.
• Fostered a positive workplace culture by mentoring team members and encouraging professional development.
• Conducted regular performance evaluations, providing feedback to support employee growth and productivity improvements.

• Prepared and served high-quality beverages and food, ensuring customer satisfaction and adherence to recipes.
• Maintained the cleanliness and organization of workstations, contributing to efficient workflow during peak hours.
• Assisted in training new baristas on equipment operation and beverage preparation techniques for improved service.
• Developed strong relationships with regular customers, fostering loyalty and repeat business through personalized service.