Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amber Maloney-Sykes

Sarah,MS

Summary

I am currently in a position where I can no longer advance in the company I ’ve served for over five years and am seeking a challenge and a career. Overall, I have gained customer service experience as well as leadership skills. As a Cash Sales Representative I started out making phone calls to collect on past due accounts and helping customers with their financial needs. I quickly showed promise as a Branch Manager where I was tasked with maintaining one of our most fast paced locations and settling customer conflicts. In addition to overseeing around 400 accounts, I train and manage employees, balance money and communicate with other companies and organizations. The industry is constantly changing, so being able to quickly adapt and continue working is not an issue. I am a fiercely loyal employee. I have even relocated for this company. I am no stranger to working hard, and I am positive that I will make a valuable asset to your company.

Overview

8
years of professional experience

Work History

Branch Manager

Job overview

  • I performed office and administrative duties
  • This role included screening calls, creating and maintaining databases, assisting customers in person and over the phone
  • I aided in disbursing funds from cash accounts to pay bills or invoices, kept records of collections and disbursements, and ensured accounts were balanced.

EZ Cash

CSR / Branch Manager
01.2014 - 11.2021

Job overview

  • Implemented and executed reviews of computer systems for compliance with state and federal regulations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bossier Parish Community College
Bossier City, LA

No Degree

University Overview

Strayhorn High School
Sarah, MS

High School Diploma
05.2012

University Overview

Skills

  • Work Prioritization
  • Coaching and Mentoring
  • Banking Products and Services
  • Business Development
  • Adaptable to Changing Conditions
  • Customer Service

Timeline

CSR / Branch Manager
EZ Cash
01.2014 - 11.2021
Branch Manager
Bossier Parish Community College
No Degree
Strayhorn High School
High School Diploma
Amber Maloney-Sykes