Amber Marion
Abilene
Summary
Results-driven professional with years of experience in sales, customer service, and business development. Proven track record of consistently meeting and exceeding sales goals, with an ability to develop and maintain successful relationships with clients. Skilled in data analysis, forecasting, and problem-solving to optimize customer service, increase sales, and identify new business opportunities. Highly motivated self-starter, with a passion for providing exceptional customer service and achieving success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE
home depot
07.2021 - 03.2024
- Enhanced customer service abilities through consistent interaction with clients.
- Developed comprehensive expertise in customer service and sales support for optimal satisfaction.
- Supported special events with dedicated customer service to improve overall experience.
- Managed merchandise returns effectively to uphold company standards.
- Coordinated order placements for customers to streamline services.
SENIOR MANAGER
The Cheesecake Factory
05.2005 - 09.2019
- Demonstrated strong leadership by managing and developing a team of over 100 employees.
- Partnered with senior management to formulate strategy and execute plans effectively.
- Built relationships with stakeholders at all organizational levels through effective communication.
- Learned menu details expertly for biannual new menu rollout.
- Coordinated employee scheduling across departments to optimize staffing.
- Analyzed shift performance by inputting data into Excel spreadsheets.
Dental Assistant
Lee Dental
03.2013 - 06.2018
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Verified patient insurance eligibility and benefits.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Education
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA06-2003
No Degree -
Chaffey College
Rancho Cucamonga, CASkills
- Customer service and communication skills
- Office management
- Medical records management
- OSHA regulations
- HIPAA compliance
- Sales channel analytics
- Business performance management
- Reporting oversight
Certification
- Certified Dental Assistant
- HIPPA
- OSHA
Timeline
CUSTOMER SERVICE
home depot
07.2021 - 03.2024
Dental Assistant
Lee Dental
03.2013 - 06.2018
SENIOR MANAGER
The Cheesecake Factory
05.2005 - 09.2019
High School Diploma -
Rancho Cucamonga High School
No Degree -
Chaffey College
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