Amber Marquez
Lowes Home Improvment
Rio Rancho
14
years of professional experience
Assistant Store Manager supporting daily retail execution across staffing, merchandising, customer service, and inventory control. Balances 25+ tasks per week, including opening, closing, payroll support, freight, and sales-floor readiness, while keeping the store easy to shop and aligned with operational standards. Works with associates to handle customer issues, maintain presentation, and support sales goals.
Work History
Assistant Manager of Operations
3 Years- Coordinated daily store operations to keep merchandise moving and support consistent customer service.
- Managed backroom stocking routines to keep shelves filled and product available during busy periods.
- Supported sales floor merchandising by keeping displays organized and product presentation aligned with store standards.
- Handled customer concerns with professionalism and followed through on service issues until resolved.
Speciality Manager
5 Years 1 Month- Track 95% weekly staff coverage to keep store operations fully supported during peak demand.
- Train and coach staff on service standards, merchandising, and daily task execution to strengthen store performance.
- Manage budgets and maintain statistical and financial records to support accurate reporting and planning.
- Oversee pricing and stock control, including inventory control and merchandise replenishment, to keep shelves ready for customers.
- Resolve customer questions and complaints with clear communication and consistent follow-through.
- Coordinate promotions, displays, and planogram compliance while supporting sales targets and store presentation.
Area Supervisor and Stockroom Manager
2 Years 10 Months- Managed opening and closing routines to keep the store secure, prepared, and customer-ready.
- Maintained proper merchandise presentation, clean work areas, and strong visual merchandising standards throughout the shift.
- Coordinated operational tasks including payroll, sales, freight, supplies, and customer concerns for smooth store execution.
Collections -Customer Care Represenative
2 Years 1 Month- Set up payment plans for customers and followed through on agreed repayment arrangements.
- Reported satisfied debts and delinquent accounts to credit bureaus in line with collection procedures.
- Handled deceased account holder cases with care while keeping records accurate and current.
Education
Brookline College
- First Semester completed
- GPA: 3.7
GED Diploma
GPA: 510 Battery Average
Skills
Backroom stocking
Inventory control
Merchandise replenishment
Visual merchandising
Merchandise presentation
Planogram compliance
Customer service
Sales support
Customer issue resolution
Microsoft Office Suite
Cash handling
First aid/ CPR/ AED certification
Accomplishments
- Awarded perfect attendance for first semester of college
- Part of YDI 2010-2014 Homeless help program
Timeline
Assistant Manager of Operations
Lowes Home Improvment
09.2023 - 09.2026Read More
Speciality Manager
Target
08.2018 - 09.2023Read More
Area Supervisor and Stockroom Manager
Ross Dress for less.
03.2015 - 01.2018Read More
Collections -Customer Care Represenative
Alliance Data
02.2013 - 03.2015Read More
Youth Development, Inc.
GED Diploma
Read More
Brookline College
Brookline College
Read More