Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic
Amber Martinez

Amber Martinez

Redmond,OR

Summary

I was a Dental Assistant for 20 years and really loved what I did. After so many years, it was taking a toll on my body! So, in 2020 when Dentistry shut down, I decided to try something new! I became a Virtual Assistant for a startup company named Vooks. I have had a blast learning so many new things, but I am needing more hours. I am a very Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker eager to secure a position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time or Part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I would love the opportunity to share with you what I can bring to the team!

Overview

23
23
years of professional experience

Work History

Virtual Assistant/Customer Service Representative

Vooks (Shannon Bex-503-706-1702)
03.2020 - Current
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
  • Conferred with customers by telephone, chat or email to provide information.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Dental Assistant

Dr. Philippe Freeman (541-771-3360)
08.2016 - 03.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Dental Assistant

Dr. Kelley Mingus (541-788-0604)
09.2012 - 08.2016

Dental Assistant

Dr. Richard Dietrich
09.2009 - 08.2012

Dental Assistant

Dr. Richard Dietrich
10.2004 - 11.2006

Dental Assistant

Dr. Mehdi Salari
09.2001 - 10.2004

Education

Dental Assisting - Dentistry

C.O.C.C
Bend, Oregon
06.2001

Skills

  • Document Preparation
  • Spreadsheet Management
  • Fast Learner
  • Customer Service
  • Data Entry
  • Multitasking and Time Management
  • Customer and client relations
  • Manage Social Media
  • Made and Tracked Invoices

Skills

Customer Service/Virtual Assistant Skills: 

Customer Service/Freshdesk, Tracking Systems through Monday.com, Web Applications, Uploaded our Music to different platforms, Client Support, Make Spreadsheets, Effective Communication with staff through Slack, Zoom Meetings, Project Deadlines, Reading Comprehension, Time Management, Project Assistance, Video and Thumbnail Delivery, Metadata,  Request PDF's from Publishers, Deliver Social Media Assets to Publishers, Invoice Processing Through Quickbooks, Google Drive


Dental Skills: 

Certified Dental Assistant (CDA), Dentrix and Eaglesoft software, Cerec knowledge/experience, Assisted with Implants, Extractions, Crown and Inlay Preps and Seats, Amalgam and Composite Restorations, New Patient Exams, X-Ray Certified, Ortho, Milled Crowns and stained them, Impressions and Made retainers, Scheduled and Confirmed Appointments, Sterilized and set up rooms and instruments, Chart notes, 

Timeline

Virtual Assistant/Customer Service Representative

Vooks (Shannon Bex-503-706-1702)
03.2020 - Current

Dental Assistant

Dr. Philippe Freeman (541-771-3360)
08.2016 - 03.2020

Dental Assistant

Dr. Kelley Mingus (541-788-0604)
09.2012 - 08.2016

Dental Assistant

Dr. Richard Dietrich
09.2009 - 08.2012

Dental Assistant

Dr. Richard Dietrich
10.2004 - 11.2006

Dental Assistant

Dr. Mehdi Salari
09.2001 - 10.2004

Dental Assisting - Dentistry

C.O.C.C
Amber Martinez