Obinna Ejebi
SILVER SPRING,MD
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
4
4
years of professional experience
Work History
Virtual Assistant/Customer Service Representative
CloudFit Inc
Washington, DC
02.2022 - Current
- Managed CRM input, exports and clean up.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Uploaded files for team use on Google Suite and SharePoint.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Organized and managed team tasks using Trello and Asana.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Promoted company values through consistent representation of brand voice in all written communications.
- Conferred with customers by telephone, chat or email to provide information.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Adapted quickly to emerging technologies and software, staying ahead in providing versatile virtual assistance.
Sales Representative
Arrish Solutions Inc
Maryland
01.2021 - 02.2022
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Bachelor of Science - Web And Digital Design
University of Maryland Global Campus
Adephi, MD11-2026
LLB - Law
Abia State University
Abia State, Nigeria09-2019
Skills
- Calendar Management
- CRM Management
- Social Media Updating
- Document Preparation
- Meeting Scheduling
- Webinar Support
- Email management
- Customer Service
- Scheduling and calendar management
- Multitasking and Time Management
- Microsoft Office
- Customer relations and communications
- Customer and client relations
- Clear Communication
- Research and Analytical Skills
- Social media knowledge
- Editing and proofreading
- Document and File Management
- Meeting Arrangements
- Documentation and Recordkeeping
- Appointment Coordination
- Administrative Support
- Mail Management
- Confidentiality and Data Protection
- Administrative background
- Office Management
- Clerical Support
- Office Administration
- Critical Thinking
- Professional Networking
- Documentation and control
- Meeting participation
- Writing reports
- Cloud-Based File Management
- Presentation Design
- Remote Conferencing
Timeline
Virtual Assistant/Customer Service Representative
CloudFit Inc
02.2022 - Current
Sales Representative
Arrish Solutions Inc
01.2021 - 02.2022
Bachelor of Science - Web And Digital Design
University of Maryland Global Campus
LLB - Law
Abia State University
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