Amber Martinez
Sparks,NV
Summary
Dynamic Lead Generator with a proven track record at Legacy Cooling Heating Plumbing & Electrical, excelling in client engagement and lead qualification. Enhanced conversion rates through strategic follow-ups and relationship-building. Skilled in sales process streamlining and adept at problem-solving, consistently achieving monthly goals and fostering teamwork for overall success.
Overview
10
10
years of professional experience
Work History
Lead Generator
Legacy Cooling Heating Plumbing & Electrical
Reno - Sparks NV
06.2024 - Current
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Assisted in refining the sales pitch based on feedback from prospects, resulting in a more persuasive approach when reaching out to potential clients.
- Reached out to prospective customers using effective social media, research skills, and networking events.
- Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
- Assisted colleagues with their own lead generation tasks during peak times or when they needed support, contributing positively towards team success overall.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Set up appointments with interested customers according to schedule availability.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Provided information about available products and services, membership details, and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Implemented upselling techniques to increase revenue and move product.
Property Manager
Abaco Cy Inn
Reno, NV
07.2018 - 07.2019
- Purchased property management software as blank canvas and programmed specific to the needs of the business, enhancing operational efficiency and making any report from statistical to financial a few user friends clicks away.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants and even buyers for final sale of this property.
Business Office Director
JEA Senior Living
Reno, NV
12.2016 - 07.2018
- Provided guidance and support to employees during challenging situations or periods of change within the company.
- Evaluated existing processes to identify areas for improvement, then implemented changes accordingly to boost productivity levels.
- Communicated with insurance providers to resolve payment and coverage issues.
- Created detailed financial reports for upper management, allowing for informed decisionmaking.
- Coordinated meetings and events for both internal staff and external clients or partners.
- Developed office policies that promoted a professional atmosphere while also fostering teamwork among staff members.
- Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
- Monitored inventory levels for office supplies; proactively ordering when necessary.
- Completed assessments of bad debt, labor costs, operating expenses and other areas of importance.
- Conducted market research to inform strategic planning efforts within the company.
- Implemented an effective filing system, greatly improving document organization and retrieval times.
- Maintained strict confidentiality when handling sensitive information related to company operations, employee records, and financial data.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Facilitated training sessions for employees, ensuring they had the necessary skills to excel in their roles within the organization.
- Oversaw all aspects of human resources, including hiring, onboarding, and employee evaluations and continued education/ training.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Completed bi-weekly payroll for 82 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Updated reports, managed accounts, and generated reports for company database.
Assistant Property Manager Manager
Kromer Investments
Reno, NV
03.2015 - 12.2016
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Conducted competitive analysis to benchmark property amenities and pricing, ensuring market competitiveness.
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
- Conducted thorough market research to inform and adjust leasing strategies, leading to increased occupancy rates.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Planned special events such as lotteries, dedications and project tours.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Quickbooks Microsoft Systems Training
Truckee Meadows Community College
Reno, NV06.2012
EMT 1 & 2 Critical Care Paramedic - Health Care Emergency Services
American River College
Sacramento CA06.2006
Skills
- Telephone and email etiquette
- Verbal and written communication
- Appointment scheduling
- Client engagement
- Interpersonal and written communication
- Lead qualification
- Customer needs assessment
- Sales focused / driven
- Social media prospecting
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
- Microsoft office
- Data entry
- Analytical thinking
- Professionalism
- Complaint resolution
- Payment processing
- Record keeping
- Customer inquiry and response
- Product and service sales
- Recruiting and training
Timeline
Lead Generator
Legacy Cooling Heating Plumbing & Electrical
06.2024 - Current
Property Manager
Abaco Cy Inn
07.2018 - 07.2019
Business Office Director
JEA Senior Living
12.2016 - 07.2018
Assistant Property Manager Manager
Kromer Investments
03.2015 - 12.2016
Quickbooks Microsoft Systems Training
Truckee Meadows Community College
EMT 1 & 2 Critical Care Paramedic - Health Care Emergency Services
American River College