Amber Massei

- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience

- Demonstrated strong multitasking skills, balancing responsibilities.

- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

- Served food and beverages promptly with focused attention to customer needs.

- Operated POS cash registered and equipment to collect payments.

- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

- Built relationships with customers to encourage repeat business

- Prepare merchandise for sales floor by pricing or tagging

- Assess customer needs and utilized suggestive selling techniques to drive sales

- Manged multiple social media platforms, ensuring a consistent brand advertisement

- Monitored social media trends and emerging platforms, adopting new strategies to enhance media performance

- Analyzed performance metrics to identify areas for improvement.

- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.