LILY NGUYEN
Bulverde,TX
Summary
Dynamic hospitality professional with expertise in customer service and effective multitasking, honed at Kumori Sushi & Teppanyaki. Proven ability to enhance guest satisfaction and streamline operations. Skilled in payment processing and guest engagement, consistently maintaining a welcoming environment. Recognized for training new staff and fostering team collaboration. Professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Hostess/Cashier/To-Go Specialist/Server/Busser/Food Runner
Kumori Sushi & Teppanyaki
10.2025 - Current
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
Receptionist
GET NAILS
08.2023 - Current
- Managed front desk operations, ensuring smooth guest check-in and appointment scheduling.
- Maintained organized filing systems for client records and appointment logs.
- Coordinated communication between clients and nail technicians to optimize service flow.
Hostess/Cashier/To-Go Specialist/Server/Busser/Food Runner
GODAI SUSHI
08.2025 - 10.2025
- Developed and maintained strong relationships with regular patrons for loyalty enhancement.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Seated patrons based on guest preferences and seating availability.
- Delivered pick-up and curbside orders to guests.
Cashier
Whatabuger
05.2025 - 09.2025
- Handled cash management tasks, including balancing cash drawers at shift end.
- Trained new cashiers on operational procedures and customer service best practices.
- Monitored inventory levels, alerting management to low stock items for timely replenishment.
- Implemented best practices for upselling menu items, contributing to increased sales revenue.
Cashier/Host/Drive-Thru Cashier
AY CHIWAWA
09.2024 - 03.2025
- Processed customer transactions quickly and accurately
- Assisted customers with product inquiries and recommendations
- Handled cash, credit, and electronic payments securely
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Catering Server
Tejas Rodeo
2022 - 2022
- Assisted in setting up and breaking down event spaces for catering services.
- Provided excellent customer service during events, ensuring guest satisfaction and engagement.
- Maintained cleanliness and organization of dining areas throughout events.
- Prepared tables by arranging settings according to event specifications and guidelines.
- Learned safety protocols and proper handling techniques for food service equipment.
Education
High School Diploma -
Smithson Valley
Spring Branch, TX05.2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Interactive communication skills
- Customer service expertise
- Guest engagement
- Cleanliness maintenance
- Payment processing
- Hospitality service expertise
- Safe food handling
Certification
- ServSafe
- AUTOCAD CERTIFIED
- Revit Certified
- Food Handlers
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess/Cashier/To-Go Specialist/Server/Busser/Food Runner
Kumori Sushi & Teppanyaki
10.2025 - Current
Hostess/Cashier/To-Go Specialist/Server/Busser/Food Runner
GODAI SUSHI
08.2025 - 10.2025
Cashier
Whatabuger
05.2025 - 09.2025
Cashier/Host/Drive-Thru Cashier
AY CHIWAWA
09.2024 - 03.2025
Receptionist
GET NAILS
08.2023 - Current
Catering Server
Tejas Rodeo
2022 - 2022
High School Diploma -
Smithson Valley