Open To Work
Amber Mayes
Las Vegas,NV
Work Preference
Summary
Dynamic Project Manager with a proven track record at the College of Southern Nevada, excelling in process optimization and cross-functional collaboration. Expert in Adobe Creative Suite, I successfully streamlined enrollment processes and enhanced marketing visibility, demonstrating exceptional organizational skills and a commitment to driving results.
Overview
29
29
years of professional experience
Work History
Project Manager
College of Southern Nevada
Las Vegas, Nevada
09.2024 - Current
- Coordinated application process for high school teachers transitioning to part-time faculty, streamlining enrollment.
- Developed monthly newsletter for high school and college faculty partners, enhancing promotion of Dual Credit program.
- Designed marketing graphics for dual credit college classes, increasing visibility among high school students.
Project Manager
Robert Half (consultant for Circle K)
Charlotte, NC
01.2022 - 01.2024
- Implemented Instacart in Circle K locations by collaborating with cross-departmental teams to establish processes and procedures.
- Planned and developed marketing assets for Instacart rollout.
- Developed PowerPoint documentation outlining delivery program processes for multiple departments and audiences.
- Updated Instacart catalog with corrected item descriptions, images, and categories to enhance user experience.
Project Manager
Robert Half (consultant for Yalo)
Chamblee, USA
01.2022 - 12.2022
- Managed a team of designers, copywriters, and developers creating engaging content for company clients to increase brand awareness and drive sales.
- Guided and supported agency clients, vendors, and internal teams to foster collaboration and streamline project execution.
- Gathered information, developed timelines, scheduled meetings, and assigned resources to produce client deliverables.
- Tracked progress of client deliverables and adjusted workflow to ensure timely completion.
- Prioritized projects, set daily expectations, and delegated daily tasks.
- Oversaw graphic projects for diverse businesses, delivering results that consistently met client expectations.
- Facilitated routing of materials among team members for timely approvals.
- Provided on-site management of a two-day photo shoot.
Independent Consultant
01.2017 - 01.2022
- Developed print-ready book layout in InDesign for self-published author, ensuring professional presentation and adherence to publishing standards.
- Executed diverse projects for small to medium sized businesses, delivering book layouts, business forms, and digital elements for apps to enhance client branding.
- Produced templated documents in Microsoft Word for sales proposals, streamlining proposal creation and improving consistency for client presentations.
- Created and edited images in Photoshop for mobile app designs, enhancing user experience.
Design Manager
Yellow Pages (YP.com)
Tucker, USA
01.2014 - 01.2017
- Spearheaded project development and rollout of new spec art tool for providing proofs reducing turnaround time on designs by 50%.
- Trained new vendor designer team in Bengaluru (Bangalore), India, on direct mail product requirements, achieving 43% savings on per item design costs ($108,000 annually).
- Directed the efforts of Digital Media Design teams onshore and in Bengaluru (Bangalore), India.
- Cultivated strong relationships with department heads, vendors, and clients, addressing inquiries and aligning on key initiatives.
- Served as a subject matter expert and troubleshooting resource for email and direct mail products, ensuring consistent use of branding guidelines.
- Developed and delivered training for spec art tool to three audiences (Sales, Design, and Customer Service) in internal learning management system.
- Conducted interviews and hired new staff to meet departmental needs.
- Performed A/B testing to develop effective targeted email marketing for customer segments.
- Organized the creative server and purchased 7,000 stock photos annually for our photo library.
Dealer Services Supervisor
Auto Trader.com
Atlanta, USA
01.2007 - 01.2014
- Oversaw Digital Media Designers, Contract Designers, and Quality Assurance teams, ensuring alignment and quality in design output.
- Effectively managed Quality Assurance team responsible for proofing all web banners for accuracy.
- Identified opportunities for improvement and integrated into the QA process, increasing the average designer accuracy rate from 95% to 98%.
- Managed onboarding for design department of 40 Designers, coordinating recruitment with three vendors and streamlining integration process.
- Directed administrative and product support initiatives to enhance operational efficiency.
- Conducted in-depth performance analysis and mentored staff.
- Designed, coordinated, and maintained a rewards program for a 500-person Customer Service department, collaborating with multiple vendors and an internal committee.
Senior Digital Media Designer
Auto Trader.com
Atlanta, USA
01.2005 - 01.2007
- Trained new Digital Media Designers in creating web elements for automotive dealer web pages using Adobe Photoshop, Illustrator, and Flash, enhancing design consistency.
- Successfully maintained a QA accuracy rate of 99% or higher.
- Participated in the company Leadership Program and created a new knowledgebase for multiple departments within the Customer Service division.
- Developed training for knowledgebase tool on company's learning management system, improving access to information across departments.
- Addressed customer concerns and provided troubleshooting for technical issues, ensuring high satisfaction and swift resolution.
Elementary and Adult Education Teacher
01.1997 - 01.2004
- Delivered engaging lessons in elementary education for kindergarten through sixth grade, including tailored instruction for special education students.
- Provided instructional, management, and assessment strategies to meet the differing needs of elementary and adult education students.
- Designed and facilitated daily lesson plans and activities in six subject areas.
- Created, administered, and graded tests, essays, and quizzes, returning all assessments within 4 days of completion.
- Analyzed assessment data per individual student to create IEPs and provide each student with an individual learning path.
- Collaborated with colleagues across all content areas and grade levels to adopt additional teaching methodologies and strategies.
- Facilitated adult education evening courses in Business English and English as a Second Language, enhancing language skills for diverse learners.
- Collaborated with parents, administrators, and counselors to address and resolve student behavioral issues, fostering a supportive learning environment.
- Maintained effective communication with colleagues and parents.
Education
Master of Business Administration -
Georgia State University
Atlanta, GAElementary and Adult Education Credential -
Chapman University
Orange, CABachelor of Arts - Fine Art
University of Redlands
Redlands, CAComputer Graphic Design Certificate -
Platt College
Los Angeles, CASkills
- Project Management
- Product Management
- Process Optimization
- Performance Analysis
- Strategic execution
- Vendor management
- Business Operations
- Cross-functional Collaboration
- Cross-department collaboration
- Remote collaboration
- Smartsheet
- Microsoft Office expertise
- Microsoft Office Proficient
- Google Docs
- Adobe Creative Suite
- Talent acquisition
- Team Development
- Training & Leadership
- Staff development
- Marketing
- Oral and written communication
- Critical thinking
- Meticulous organization
Relocation
Las Vegas, NV, 07/01/24
Professional Skills And Abilities
- Exceptionally meticulous and organized.
- Advanced understanding of administrative and operational processes.
- Strong oral and written communication skills.
- Proactive decision-making and critical thinking skills.
- Excellent customer service skills using positive interpersonal communication.
- Advanced knowledge of Microsoft applications (Word, Excel, and PowerPoint).
- Knowledge of HR policies and processes.
- Experience supervising and supporting the professional development of staff.
- Demonstrated ability to collaborate with other departments, students, faculty, administration, and staff.
- Strong collaboration skills to work effectively with colleagues in other locations.
- Experience building training in a Learning Management System.
Qualifications
Bachelor's degree from an accredited college or university; OR equivalent combination of education and experience., I hold a Bachelor's degree from Redlands University and a Master of Business degree from Georgia State University., 3 years of comparable professional experience., My previous 7 years of teaching experience with elementary and adult students included Individualized Education Plans and one-on-one tutoring., 1-year related lead or supervisory experience., As a Supervisor/Manager at AutoTrader.com and YellowPages.com, I provided supervision, training, coaching, and guidance to all employees., Demonstrated knowledge of effective practices in learning support., To support learning effectively, I have used active learning, differentiation, feedback, and formative assessment in one-on-one tutoring., Experience developing and delivering training and workshops., I developed training and workshops for employees on new departmental software and job refresher skills., Experience in research, assessment, and evidence-based decision making., I used surveys for evidence-based decision making on key features to include on a new spec art tool., Demonstrated ability to collaborate with a variety of faculty, staff, and students., I have demonstrated my ability to collaborate by actively listening to team members and contributing to group goals., Effective communication skills (written, verbal, and nonverbal)., I demonstrate strong written communication by writing clear and concise emails and reports., Experience building training or course curriculum in a learning management system., I have built training for the Customer Service department at AutoTrader.com in a learning management system., Intermediate to advanced knowledge of MS Excel., I have advanced knowledge of MS Excel, easily using pivot tables, filters, charts/graphs, and formulas., Experience with content-based and study skills tutoring at the college level., I have used content-based and study skills tutoring when collaborating with high school and adult students.
Timeline
Project Manager
College of Southern Nevada
09.2024 - Current
Project Manager
Robert Half (consultant for Circle K)
01.2022 - 01.2024
Project Manager
Robert Half (consultant for Yalo)
01.2022 - 12.2022
Independent Consultant
01.2017 - 01.2022
Design Manager
Yellow Pages (YP.com)
01.2014 - 01.2017
Dealer Services Supervisor
Auto Trader.com
01.2007 - 01.2014
Senior Digital Media Designer
Auto Trader.com
01.2005 - 01.2007
Elementary and Adult Education Teacher
01.1997 - 01.2004
Master of Business Administration -
Georgia State University
Elementary and Adult Education Credential -
Chapman University
Bachelor of Arts - Fine Art
University of Redlands
Computer Graphic Design Certificate -
Platt College