Amber Mazariegos
Las Vegas,NV
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Hardworking and reliable individual with strong ability in time-management and customer service. Offering great communication and productivity. Highly organized, proactive and punctual with team-oriented mentality. Excited to begin new challenge with successful team.
Overview
20
20
years of professional experience
Work History
Servce Center Representative
Sedgwick CMS
12.2021 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Explained benefits, features and recommendations to maximize client retention.
- Set up and activated customer accounts.
Mac Senior Specialist
Apple
07.2020 - 12.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Third Manager
In-N-Out Burger
05.2005 - 12.2021
- Managed shutdowns and restarts of full Restaurant operations or individual systems for routine and emergency reasons.
- Developed and strengthened productive working relationships with associates, vendors and local community.
- Attended departmental meetings, providing feedback to enhance future performance.
- Provided excellent service and attention to customers when face-to-face.
- Earned reputation for good attendance and hard work.
- Handled all delegated tasks, including scheduling and training of associates.
Skills
- Relationship Development
- Team Building
- Supervision
- Project Organization
- Communications
- Team Management
- Problem Resolution
- Inventory management
- Customer Service
- Stock Rotation
- Business Operations
Timeline
Servce Center Representative
Sedgwick CMS
12.2021 - Current
Mac Senior Specialist
Apple
07.2020 - 12.2022
Third Manager
In-N-Out Burger
05.2005 - 12.2021
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